ServiceNow Consultant

About the Company: Aspire Systems is a global technology services firm with 4500+ employees, specializing in software engineering and digital services, with a strong presence across the US, UK, UAE, and India. The company has been recognized multiple times as a Great Place to Work.

About the Role: ServiceNow Consultant

Location: Dubai, UAE

Employment Type: Full Time

Experience: 5- 10 Years

Job Description

• Develop and customize ServiceNow ITSM modules, including Incident, Problem, Change, Request, Service Catalog, and Knowledge.
• Implement and support Hardware Asset Management (HAM), Software Asset Management (SAM), and IT Operations Management (ITOM) solutions.
• Configure and maintain CMDB, Discovery, Identification & Reconciliation Engine (IRE), Asset Lifecycle, and Software License Management.
• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and Flow Designer.
• Implement integrations with Microsoft Intune, JAMF, SCCM, Azure AD, Microsoft Graph API, Tenable, and other enterprise systems.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Scheduled Jobs, and Flow Designer workflows.
• Troubleshoot platform issues, optimize performance, and ensure data quality across ITSM, HAM, SAM, and ITOM modules.

Required Skills

• 5–8 years of hands-on ServiceNow development experience
• Strong hands-on experience in ServiceNow ITSM, HAM, SAM, and ITOM.
• Experience with CMDB, Discovery, Service Mapping, Asset Management, and Software License Management.
• Strong proficiency in JavaScript (minimum 5–8 years of coding experience)
• Hands-on experience in scripting, custom application development, integrations, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Actions, REST/SOAP APIs, and Service Portal/Workspace development.
• Experience integrating Intune, JAMF, SCCM, Azure AD, Microsoft Graph API, and Tenable with ServiceNow.
• Knowledge of Identification & Reconciliation Engine (IRE), Discovery Patterns, and CMDB best practices.
• ServiceNow certifications such as CSA, CAD, and CIS-ITSM/HAM/SAM/Discovery are good to have.