AI Subject Matter Expert (SME)

Inbox Business Technologies is looking for an experienced AI Subject Matter Expert (SME) to provide AI-domain expertise across both segments — ensuring communication content on AI, GenAI and agentic AI is technically accurate, responsible and credible, and supporting AI-product-launch communications and AI-literacy measures.

Employment Type: Full-time employment

Responsibilities* Serve as the authority on AI, GenAI, agentic AI and machine-learning concepts for all programme content.

• Review and validate the technical accuracy of AI-domain content — AI-product launches, responsible/ethical AI, and safe-use messaging.
• Advise on AI-literacy modules and awareness measures, and co-design related survey/assessment items under Segment 3.
• Support executive briefings and AI-product-launch communications with subject-matter credibility.
• Guide the Communications team on responsible-AI messaging, including bias, hallucination and privacy-conscious usage.
• Interpret AI-adoption signals with the Adoption Analyst and recommend content or intervention adjustments.

Requirements

• 7–11 years in AI / machine learning, data science or applied AI, with recent GenAI / agentic-AI exposure.
• Experience advising or enabling AI adoption in an enterprise setting preferred.
• Awareness of responsible-AI and AI-governance practices.
• AI, GenAI and agentic AI concepts; machine-learning fundamentals.
• Responsible & ethical AI; AI product adoption and safe-use practices.
• AI-literacy content and awareness-measure design.
• Translating AI concepts for business audiences; stakeholder advisory.
• An AI/ML certification (e.g., Azure AI, Google Professional GenAI/ML, NVIDIA AI) — preferred.
• Language: English (fluent).