Front Office Manager

We are looking for an experienced Front Office Manager / Front Desk Manager to join a 5-star luxury/lifestyle hotel in Dubai.

The successful candidate will be responsible for managing the Front Office team and daily operations, ensuring excellent guest service, smooth check-in and check-out, and compliance with Hilton brand standards.

For a new hotel opening, this role will be involved in the pre-opening and launch process, including recruitment, training, SOP development, system setup, room readiness, and operational testing.

Key Responsibilities

• Manage the daily operations of the Front Office and Front Desk.
• Ensure a smooth and professional check-in and check-out experience.
• Lead, motivate, and manage the Front Office team.
• Recruit and train Front Office colleagues for hotel opening.
• Develop and implement Front Office SOPs and procedures.
• Ensure compliance with Hilton brand standards and service requirements.
• Monitor arrivals, departures, VIP guests, groups, and special requests.
• Handle guest complaints and ensure effective service recovery.
• Maintain high standards of guest service and presentation.
• Coordinate closely with Housekeeping, Reservations, Revenue, Sales, Engineering, and Finance.
• Monitor room availability, room status, upgrades, and room allocations.
• Support upselling and revenue opportunities.
• Ensure accurate cash handling, cashiering, and guest account procedures.
• Assist with hotel opening preparations, mock operations, and operational testing.
• Ensure the team is trained on PMS, Front Office systems, and hotel procedures.
• Support Hilton quality inspections and maintain brand standards.
• Ensure compliance with hotel safety, security, and emergency procedures.

Requirements

• Minimum 5–7 years of Front Office experience in a 5-star hotel.
• Previous experience as a Front Office Manager, Assistant Front Office Manager, or Front Desk Manager.
• Hilton experience is required/preferred.
• Previous hotel pre-opening experience is highly preferred.
• Strong experience managing multicultural teams.
• Excellent knowledge of luxury hotel guest service standards.
• Good knowledge of PMS and Front Office systems.
• Strong leadership, communication, and problem-solving skills.
• Good understanding of hotel operations and financial controls.
• Ability to work effectively in a fast-paced environment.
• UAE/GCC hotel experience is an advantage.

Ideal Candidate

We are looking for a hands-on and guest-focused leader who can build and manage a strong Front Office team, maintain high service standards, and contribute effectively to a successful hotel opening and operation.

If you have strong Hilton experience and a background in 5-star luxury hotels, we would like to hear from you

Experience:

• Front Office Manager: 5 years (Required)
• Hilton: 3 years (Required)

Work Location: In person