Customer Service Specialist

As part of our dynamic Customer Service team, you’ll be at the heart of our mission, resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you’re eager to learn and excited to contribute to a fast-growing company, we’d love to hear from you! What You’ll Do

• Communicate with international customers via WhatsApp, chat, email, and phone.
• Provide personalized advice on size, fit, and style to enhance each customer’s journey.
• Manage order-related questions, deliveries, and returns in a structured, accurate way.
• Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates.
• Represent Suitsupply with a professional, helpful tone every time.

Who You Are

• Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.
• Tech-comfortable: confident using customer service platforms or learning new tools quickly.
• A strong communicator who writes clearly, listens actively, and adapts to customer tone.
• Curious and driven by a growth mindset; you take feedback and run with it.
• Accountable and proactive; you take ownership and follow through with care.
• Fluent in English; Dutch or French is a strong plus.
• Able to work 5 days a week on-site at our Suitsupply HQ.
• Flexibility to work evening and weekend shifts from home.

What You Will Get

• Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
• Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
• Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
• Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
• Compensation: We offer a competitive salary of €39,000–€44,000 annually, based on relevant skills and experience.