Reservation Manager

• Manage the daily operations of the reservations department.

• Supervise, train, and evaluate reservation agents to ensure high service standards.

• Monitor room inventory, availability, and booking patterns to maximize occupancy and revenue.

• Ensure all reservations are processed accurately and efficiently through the property management system.

• Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure smooth guest arrivals and departures.

• Review room allocations, group bookings, VIP reservations, and special requests.

• Monitor reservation channels, including direct bookings, online travel agencies (OTAs), and corporate accounts.

• Analyze reservation trends, booking pace, cancellations, and no-show reports.

• Prepare daily, weekly, and monthly reservation and occupancy reports.

• Ensure compliance with hotel policies, rate plans, and booking procedures.

• Handle escalated guest inquiries, complaints, and reservation-related issues professionally.

• Support revenue optimization by implementing approved pricing strategies and promotional offers.

• Maintain accurate reservation records and guest profiles.

• Identify opportunities to improve reservation processes, efficiency, and guest experience.

• Strong leadership and team management skills.

• Excellent communication and customer service abilities.

• Knowledge of hotel reservation procedures and revenue management principles.

• Strong analytical and reporting skills.

• Excellent organizational and multitasking abilities.

• Attention to detail and accuracy.

• Problem-solving and decision-making skills.

• Proficiency in Microsoft Office and hotel management software (e.g., Opera PMS or similar systems).

• Ability to work under pressure and meet operational deadlines

experience is an asset

Fluency in English, additional languages are a plus