Manager, Account Management

We’re looking for an outstanding Manager, Account Management for our Small-to-Medium Business (SMB) team. The Manager, Account Management will drive growth for our SMB portfolio through operational and marketing excellence. Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions

• Deepen business relationships with foodpanda’s SMB partners with our proprietary learning tools

Marketing

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns

• Educate SMB partners on the foodpanda marketing suite to grow on the foodpanda platform

Operations

• Work with foodpanda’s Operations team to evaluate partner operational compliance

• Utilize data to identify opportunities for growth through operational best practices

Ad-Hoc Projects

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities

• Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries)

• A keen sense for customer behaviour, and how content quality affects purchasing decisions

• An analytical mindset with a penchant for seeking opportunities within data patterns

• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire

• Intermediate proficiency in Microsoft Excel & PowerPoint is preferred

What We Offer

• A dynamic and challenging working environment with a steep learning curve

• Responsibility from day one in the leading food delivery company in the world

• The opportunity to be part of a happy, high functioning and smart team

• Periodic fun, engaging company events & team activities 

• A company committed to developing you personally and professionally.

• A vibrant and international team with diverse backgrounds from all over the world

• A culture that empowers you to take full ownership of your work and career