Customer Service Associate (m/f/x)

• You act as a reliable first point of contact for our customers and prospects, answering general inquiries via email and phone.

• You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.

• You capture and share valuable customer feedback to help us identify areas for improvement in our product and internal processes.

• You continuously expand your financial knowledge through our internal training and self-motivated learning.

→ This position is initially fixed-term for one year.

• Educational Background: You have completed a commercial apprenticeship, or you bring initial practical experience in a customer-facing service role (career changers are explicitly welcome).

• Professional Focus: You have a strong affinity for digital products and a basic interest in financial markets – our L&D team will teach you the specific financial knowledge you need.

• You are passionate about delivering a positive customer experience and finding quick, helpful solutions for routine issues.

• You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.

• You are fluent in German and English.

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers

• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients

• Be productive with the latest hardware and tools

• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 

• Opportunity to work from abroad

• Benefit from an attractive compensation package and from the company pension scheme

• Monthly contribution of 50% for the ‘Deutschland Jobticket’

• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

• Enjoy flexible and discounted sports activities with Urban Sports Club