Associate, SRE Support Engineer, Global Financial Markets Technology, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Provide functional and technical support for GFM applications to ensure stable production operations.

• Support users across Front Office, Back Office, Finance, and FX, including direct engagement with traders during market hours for time-sensitive issues.

• Analyse, own, and resolve production incidents impacting trading or downstream processes; coordinate with cross-functional teams to restore services promptly.

• Proactively monitor system performance, identify bottlenecks, and implement optimizations to enhance system reliability and scalability.

• Collaborate with development teams to test and deploy enhancements, bug fixes, and new features.

• Drive automation of support activities and operational tasks to improve efficiency and reduce manual effort.

• Develop monitoring tools and alerts to enable proactive issue detection and auto-healing/recovery mechanisms.

• Provide day-to-day production support for DBS in-house Front Office applications.

• Participate in on-call rotations, including after-hours support and weekend implementations where required.

• Work in shift rotations during support duty weeks and manage escalations from Level 1 teams.

• Contribute to continuous improvement initiatives, process enhancements, and knowledge-sharing practices.

• Maintain strong collaboration within the support team and across GFMT teams, ensuring high-quality service delivery to business users.

• Automate recurring tasks to reduce operational toil for both end users and internal teams.

• Strong ownership and accountability, Team player with collaborative mindset and Customer-focused with a commitment to service excellence

Requirements

• Minimum 5 years of experience in a similar role supporting mission-critical financial applications.

• Hands-on experience with IBM Spectrum Computing (Murex GRID).

• Strong understanding of Termsheet generation tools and FX Trading applications (eFXO).

• Practical experience with AWS services (ECS, EC2, CloudWatch).

• Experience working with Red Hat OpenShift (Pods, Containers, Clusters).

• Knowledge of Java, Microservices architecture, and Databases [MSSQL, MariaDB & MongoDB].

• Familiarity with Shell scripting, CI/CD pipelines, and AWS services.

• Good understanding of Structured Products and FX products.

• Experience with monitoring and observability tools such as ELK (Kibana), Prometheus, and Grafana.

• Hands-on experience with DevOps tools: Git, Bitbucket, Jenkins and CA Release Automation

• Strong analytical, troubleshooting, and problem-solving skills with the ability to manage high-pressure situations.

• Comfortable operating in a Front Office trading environment with time-sensitive deliverables.

• Excellent communication skills with the ability to interact with both technical and non-technical stakeholders, including traders and operations teams.

• Proven ability to work in a fast-paced, high-availability financial systems environment.

• Continuous learning mindset and a passion for staying up-to-date with industry trends and technologies

Location: DBS Asia Central

Job: Technology

Schedule: Regular

Employee Status: Full time