Customer Success Manager

ABOUT THE ROLE

Join a fast-growing, Y Combinator–backed AI startup in Munich as their first Customer Success Manager. This is a high-impact, foundational role at a seed-stage B2B SaaS company that automates quoting and order processing for distributors and manufacturers using AI — helping sales teams eliminate manual work and close more deals.

You'll own the full post-sales customer journey and work closely with the Chief Product Officer, sales, and engineering teams to drive retention, expansion, and product adoption. This role will directly shape how the company grows with its customers.

No visa sponsorship is available — candidates must be eligible to work in Germany without sponsorship.

WHAT YOU'LL DO

• Own the end-to-end customer journey from sales support through onboarding, adoption, and expansion.

• Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term partnerships.

• Lead onboarding and implementation to ensure a quick time-to-value and sustained engagement.

• Run workshops and training sessions to accelerate product adoption and share best practices.

• Translate customer feedback into actionable insights and actively influence the product roadmap.

• Help customers unlock measurable efficiency gains and savings, and support them during key negotiations.

• Manage accounts with a focus on retention, growth, and strategic partnership development.

• Collaborate closely with product, sales, and engineering to ensure customer needs shape development priorities.

WHAT WE'RE LOOKING FOR

Required:

• 1+ years of experience in customer success, account management, or client relationship management in SaaS, B2B, or consulting.

• Excellent verbal and written communication skills with confidence engaging C-level stakeholders.

• Proven ability to lead customer onboarding, drive product adoption, and advocate for renewal and retention throughout the post-sales lifecycle.

• Familiarity with SaaS success metrics (health scores, CSAT, NPS, churn) and a data-informed approach to customer management.

• Experience with CRM platforms such as Salesforce or HubSpot.

• Proactive, empathetic, and people-oriented — motivated to build something meaningful and grow with an early-stage company.

• Native German and fluent English (both required).

• Willingness to work five days a week from the Munich office, with occasional customer travel.

Nice to Have:

• Domain knowledge in construction, HVAC, electrical, plumbing, or supply chain/distribution industries.

• Experience working in or with early-stage startups.

• Background in manufacturing or industrial B2B environments.

LOCATION & WORK ARRANGEMENT

This is a full-time, on-site role based in Munich, Germany. You'll be expected in the office five days a week, with occasional travel to visit customers.

ABOUT THE COMPANY

This is a seed-stage, Y Combinator–backed startup (batch W25) with a small but experienced team, building AI-powered software to automate inside sales workflows — including quote generation, order processing, email automation, and AI voice agents — for distributors and manufacturers. The platform integrates with major ERP and CRM systems (SAP, Oracle, Salesforce, HubSpot) and is GDPR-compliant with enterprise-grade security certifications. The company serves customers across HVAC, electrical, building materials, and related distribution sectors.