Operations Specialist | Workflows, Automations, AI Solutions

Rotterdam | 5 days on-site | Improve the workflows of 150+ people across 6 departments

About Monday Merch

We're the full-service merch partner for companies worldwide: from design and production to storage, fulfilment and our own software platform. In four years we've grown to 180+ people and more than 5,000 customers — from startups to international names like Tesla and Revolut. We're ISO-certified, rated 4.9 on Trustpilot, and we run pretty much everything digitally and AI-driven. The culture is informal, fast and no-nonsense.

Every order we make is different. That's what makes our operation both challenging and genuinely fun to make smarter. And that's where you come in.

The role

As an Operations Specialist, you're the engine behind a sharper, smarter operation. You dig into how the work actually flows — from a customer design to production, from purchasing to the box that goes out the door — and you make it better, faster and more scalable. You work across every team and tackle the bottlenecks others leave untouched.

This isn't a role where you babysit a process and nothing more. You build: workflows, automations, AI solutions and the dashboards we steer by. You get a lot of freedom, a lot of impact, and a direct line to the people doing the work.

What you'll do

Map processes across design, customer success, purchasing, production, logistics and warehouse — and improve them

Lead improvement projects from analysis to implementation, and make the results measurable

Design and roll out automations and AI applications (together with tech) to take away manual work

Turn data into insight: where's the delay, the error, the cost — and what do we do about it

Work closely with team leads to make sure improvements actually land on the floor

Who you are

Around 2–5 years of experience in operations, process improvement, supply chain, consulting or a similar analytical role

Sharp with data, and you love figuring out how things really work

Hands-on: you get things done rather than just thinking about them

Curious about automation and AI, and you pick up new tools effortlessly

You thrive in an informal, fast-moving environment and work just as easily with a warehouse colleague as with a developer

What we offer

A role with real impact from day one, plenty of autonomy, and room to grow as fast as you can handle. A young, ambitious team that moves quickly and loves the craft. Competitive pay, a great workplace in Rotterdam and flexibility.

Why Monday Merch?

Frontier Access: Work with the latest AI models (GPT, Claude) and the resources to actually deploy them.

High Impact: We are a LinkedIn Top 10 Startup (2025). You won't be a small cog in a big machine; your work will change how we grow.

The Setup: Brand new MacBook, supersize external screen, and noise-cancelling headphones.

The Culture: A fun, international team in the heart of Rotterdam. Free lunch, yearly workations, and 23 paid days off.

Mentorship: Work directly with founders who have a track record of building and scaling successful companies.

Requirements: Nice to have: experience in e-commerce, production, logistics or fulfilment; knowledge of lean or another improvement methodology; experience with low-code, automation tools, SQL or AI agents.