Hostess

The Hostess is responsible for creating a warm and memorable first impression by welcoming guests, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of service. The Hostess represents the restaurant's image by providing professional, personalized, and attentive service while maximizing guest satisfaction and operational efficiency.

Key Responsibilities

Guest Experience

• Welcome guests with a warm and professional greeting.

• Escort guests to their tables and present menus.

• Maintain a positive, friendly, and engaging attitude at all times.

• Recognize returning and VIP guests whenever possible.

• Handle guest inquiries, requests, and complaints professionally, escalating concerns when necessary.

• Thank guests upon departure and invite them to return.

Reservations & Seating Management

• Manage restaurant reservations through the reservation system.

• Optimize table allocation to maximize seating capacity while maintaining service quality.

• Maintain an accurate waiting list and communicate estimated waiting times.

• Coordinate table assignments with the Restaurant Manager and service team.

• Monitor dining room occupancy and turnover.

Restaurant Operations

• Ensure the hostess stand is clean, organized, and fully equipped.

• Answer telephone calls promptly and professionally.

• Respond to reservation inquiries via phone, email, and online platforms.

• Coordinate with kitchen and service teams regarding table availability.

• Assist in preparing the restaurant before opening and after closing.

Guest Relations

• Gather guest preferences and special requests.

• Support the team in delivering personalized guest experiences.

• Promote restaurant events, promotions, and special menus.

• Encourage guest feedback and communicate opportunities for improvement.

Qualifications

• Diploma in Hospitality or Tourism is an advantage.

• Previous experience as a Hostess, Receptionist, or Guest Service Agent in a luxury/ upscale hotel or restaurant preferred.

• Experience using restaurant reservation systems (e.g., SevenRooms, OpenTable, TableCheck, or similar) is an advantage.

At Gamra by Mantis, we create meaningful experiences inspired by nature, culture, and adventure. As part of the Accor family, we seek Heartists who are passionate about hospitality, committed to excellence, and dedicated to creating memorable guest journeys through genuine care and personalized service.