**Cold Email Specialist (Deliverability + Client Success + Campaign Operations)**Full-Time Remote | Flexible Hours with U.S. Client Overlap

About the Role We’re hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.

This is not a passive account management role.

You will be directly responsible for:

cold email campaign performance,
inbox placement,
deliverability troubleshooting,
campaign optimization,
client communication,
and retention.

You’ll work closely with:

the founder,
outreach team,
developers,
and operations

to ensure campaigns perform, clients stay happy, and delivery standards scale with the business.

If you understand cold email beyond basic outreach — including:

infrastructure,
warm-up,
deliverability,
copy performance,
inbox health,
and campaign optimization —

this role is a strong fit.

*What You’ll Own**Client Campaign Ownership Act as the primary point of contact for 20–30 active clients

Lead client check-ins and performance conversations
Manage client expectations and campaign updates
Build strong long-term client relationships
Proactively identify risks and prevent churn before issues escalate

Cold Email Campaign Performance* Diagnose and optimize underperforming campaigns

Troubleshoot:
- deliverability issues
  - inbox placement problems
  - domain health
  - spam issues
  - list quality concerns
  - low reply rates
Review and optimize:
- subject lines
  - messaging
  - sequencing
  - personalization
Quality-check campaigns before launch
Continuously improve campaign performance and outcomes

Deliverability & Infrastructure* Manage and optimize:

- warm-up systems
  - inbox reputation
  - sending domains
  - DNS setup
  - SPF / DKIM / DMARC
Understand how inbox placement impacts results
Troubleshoot technical campaign issues independently when possible
Collaborate with technical teams on infrastructure and automation improvements

Copywriting & Messaging Optimization* Personally write and refine cold email copy

Improve:
- open rates
  - reply rates
  - positive response rates
Test and iterate messaging based on campaign data
Balance personalization with scalability

Processes, SOPs & Scaling Operations* Build and improve delivery documentation and playbooks

Maintain organized workflows and campaign tracking
Track:
- SLAs
  - client health
  - campaign metrics
  - operational performance
Help create scalable systems as the company grows

Cross-Functional Collaboration* Work closely with:

- developers
  - infrastructure teams
  - outreach specialists
  - leadership
Coordinate campaign execution and troubleshooting
Report directly to the founder on:
- campaign performance
  - client risks
  - retention concerns
  - operational improvements

✅ Required Experience & Skills* Experience inside:

- cold email agencies
  - lead generation companies
  - outbound sales environments
  - startup operations
Strong hands-on expertise in:
- cold email strategy
  - deliverability
  - inbox placement
  - warm-up systems
  - outbound infrastructure
Strong copywriting ability for outbound campaigns
Experience troubleshooting:
- spam issues
  - domain reputation
  - low-performing campaigns
Technical understanding of:
- APIs
  - automations
  - workflows
  - outbound systems
Daily practical use of:
- AI tools
  - ChatGPT
  - Claude
  - automation workflows
Strong communication and client management skills
Comfortable operating independently in fast-moving environments
Nice-to-Have Experience
Experience with:
- Instantly
  - Smartlead
  - Clay
  - Apollo
  - Lemlist
  - Outreach
  - HubSpot
Familiarity with:
- Zapier
  - Make
  - webhooks
  - automation systems
Experience scaling outbound systems for startups or agencies
Background in SaaS o

Cold Email Specialist

Description

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