Showroom Manager

Immediate joiners are highly preferred.

ABOUT ROX UAE

At ROX UAE, we are redefining the future of intelligent mobility through innovation, luxury, and customer-centric experiences. Combining advanced technology with premium design and exceptional performance, ROX delivers a new generation of automotive excellence inspired by the future.

Driven by ambition and a passion for excellence, we are building a dynamic environment where innovation thrives, talent grows, and extraordinary experiences become standard. Joining ROX UAE means becoming part of a progressive automotive brand shaping the future of mobility in the UAE.

ROLE PURPOSE

As a Showroom Manager, you will be responsible for leading showroom operations, managing sales performance, driving customer experience excellence, and ensuring the highest standards of presentation, discipline, and team productivity. You will play a key leadership role in achieving business targets, developing showroom talent, monitoring daily operations, and representing ROX UAE’s premium automotive identity within a dynamic and luxury-driven showroom environment in Abu Dhabi, United Arab Emirates.

KEY RESPONSIBILITIES

• Drive showroom sales performance.
• Monitor daily showroom operations.
• Lead the showroom team effectively.
• Achieve assigned sales targets and KPIs.
• Ensure a premium customer experience.
• Maintain showroom discipline and standards.
• Support team motivation, coaching, and development.
• Ensure all showroom activities run smoothly and professionally.
• Maintain a strong sales culture focused on performance and customer satisfaction.
• Supervise sales consultants, reception, hostess, support staff, and showroom teams.
• Monitor customer flow, lead management, follow-ups, test drives, bookings, and conversions.
• Handle customer escalations, complaints, concerns, and special requirements professionally.
• Ensure the showroom is always clean, organized, presentable, and aligned with ROX UAE standards.
• Review daily, weekly, and monthly sales reports, showroom performance, team productivity, and customer activity.
• Coordinate with sales, finance, logistics, marketing, registration, service, and management teams when required.
• Support sales consultants in closing deals, handling negotiations, managing customer objections, and improving conversion rates.
• Ensure full compliance with company policies, approval processes, pricing guidelines, documentation standards, and internal procedures.
• Ensure proper handling of customer inquiries, vehicle bookings, quotations, invoices, deposits, handovers, and related sales documentation.
• Maintain confidentiality of company information, sales performance, customer data, pricing, management instructions, and business strategies.
• Monitor vehicle display standards, showroom readiness, customer waiting areas, reception flow, hospitality, and overall showroom appearance.
• Identify training needs, performance gaps, conduct concerns, customer service issues, and operational weaknesses within the showroom team.
• Maintain a professional leadership presence, strong decision-making approach, positive attitude, and excellent conduct while representing the company.
• Coordinate with management on sales forecasts, stock movement, campaigns, customer feedback, showroom requirements, and operational improvements.
• Support vehicle launches, VIP visits, management visits, showroom events, exhibitions, campaigns, and special customer experience activities when required.
• Ensure team members follow grooming standards, attendance requirements, customer service etiquette, showroom rules, and company communication protocols.
• Continuously identify opportunities to improve showroom performance, customer journey, sales processes, team productivity, operational efficiency, and brand presentation.

QUALIFICATIONS

• Strong leadership skills.
• Excellent communication skills.
• Arabic language skills is preferred.
• Strong sal