Tele-Sales Executive

Key ResponsibilitiesSales & Business Development

• Conduct outbound sales calls to prospective customers and generate new business opportunities.
• Follow up on inquiries, quotations, and proposals sent to clients.
• Identify customer requirements and recommend suitable products and services.
• Promote the company's ICT, ELV, Networking, Cyber Security, Cloud, and Managed IT solutions.
• Generate qualified leads and schedule appointments for the sales team.
• Maintain a pipeline of prospective customers and regularly update sales records.
• Achieve monthly and annual sales targets as assigned by management.
• Develop and maintain strong relationships with existing and potential customers.

Customer Relationship Management

• Handle customer inquiries professionally and provide accurate information regarding products and services.
• Maintain regular communication with clients to ensure customer satisfaction.
• Resolve customer concerns and coordinate with relevant departments for timely support.
• Conduct customer follow-ups to encourage repeat business and referrals.

Quotation & Sales Support

• Assist in preparing and sending quotations to customers.
• Follow up on submitted quotations and negotiate within approved guidelines.
• Coordinate with technical and procurement teams for product and service information.
• Support the sales team in closing deals and completing sales documentation.

Database Management & Reporting

• Maintain accurate customer and lead information in CRM or sales tracking systems.
• Update call logs, sales activities, and customer interactions regularly.
• Prepare daily, weekly, and monthly sales activity reports.
• Track sales performance and provide updates to management.

Market Intelligence

• Monitor competitor activities and market trends.
• Identify new business opportunities and potential target customers.
• Gather customer feedback and share insights with management.

Qualifications & Requirements

• Bachelor's Degree or Diploma in Business Administration, Marketing, Sales, or a related field.
• Minimum 1–3 years of experience in Tele Sales, Inside Sales, Customer Service, or Sales Support.
• Experience in ICT, IT Solutions, ELV, Networking, Cloud Solutions, or Cyber Security sales is preferred.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office applications and CRM software.

Work Location: In person