ICT Support Engineer with 2 Year UAE Experiance and Driving License

Pay: 4,500.00 (AED) - 5,000.00 (AED) per month

Job description:

Job Title: ICT Support Engineer

Location: Dubai, United Arab Emirates

Experience Required: Minimum 2 Year UAE Experience with Driving License

Employment Type: Full-Time

Your job responsibilities may include the following, but not limited to:

• Study Client requirements and design the solution for new ICT infrastructure.
• Study existing infrastructure and design the solution upgrade /migration.
• Implement the designed project.
• Level‐1 and Level‐2 support services for all IT related objects.
• Coordination and technical assistance for Core IT Services
• Troubleshoot end user workstations hardware and software related problems.
• Performance tuning, patch updates and general monitoring of user workstations.
• Monitoring of Backup, Restoring of File/s whenever is required and Periodic restore test.
• Monitor Core Infrastructure components and report any alerts to Core IT service provider.
• Perform preventive actions for any noticed events that may cause service degradation or outage.
• Perform preventive maintenance and maintain the record.
• Should be available 24/7 Support on emergencies.
• Maintain log of work performed and periodic submission to the reporting manager.
• Install software patches, service packs and other updates.
• Take corrective action on any potential issues noticed. Report the issues and take approval if the resolution may involve any additional cost fact.
• Maintain a proper backup system of core resources. Follow the guidelines from core service providers.
• Assist users with support queries as necessary.
• Fix user errors / mistakes as necessary
• Report and coordinate Internet connection or performance issues with ISP.
• Monitor network capacity and performance, endeavor to identify where network capacity is reaching its limit.
• Periodic status check of security software updates as necessary, verify that all updates are installed in a timely manner.
• Investigate any suspicious activity or unexpected software behavior.
• Coordinate with office for client’s procurement for any requirement.
• Coordination with third party application vendors or service providers whenever is required.
• Tracking and management of IT assets.
• Always make sure software, hardware and consumables used in the client / company infrastructure is genuine.
• Keep track of all the online registration / account renewal for the assigned clients coordinate with reporting manager in timely manner.

Work Location: In person