Operations Excellence Specialist (AI & Automation)

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Own the labour planning strategy across all UAE warehouse operations, ensuring optimal deployment of manpower to meet operational demand while minimizing cost.
• Develop and continuously enhance AI-driven labour planning tools to optimize workforce allocation, scheduling, productivity, and operational performance.
• Design and maintain manpower planning models capable of managing complex warehouse operations consisting of 30+ operational roles and multiple cross-training requirements.
• Analyse operational performance to identify bottlenecks, capacity constraints, labour waste, idle hours, and productivity improvement opportunities.
• Develop strategies to balance labour capacity across multiple warehouse locations while maintaining service levels and minimizing overtime and operational cost.
• Create forecasting models based on business demand, seasonality, order profiles, and operational trends to support accurate workforce planning.
• Establish labour standards and productivity benchmarks, ensuring manpower plans are aligned with operational targets and customer requirements.
• Develop dashboards, reporting tools, and real-time decision-support models that provide visibility into labour utilisation, productivity, capacity, and operational performance.
• Lead continuous improvement initiatives focused on labour optimisation, process efficiency, cost reduction, and operational excellence using Lean methodologies.
• Partner closely with Operations, Finance, HR, and Engineering teams to develop long-term workforce strategies, hiring plans, and operational improvement roadmaps.
• Lead strategic projects focused on automation, AI adoption, and digital transformation of workforce planning processes.
• Provide regular insights and recommendations to senior leadership through data analysis, scenario modelling, and business case development to support strategic decision-making.

Job Requirements

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Research, Engineering, Compu