Global Vice President – Operations & Systems

Job Purpose:

The Vice President, Operations & Systems, is responsible for defining and executing the P&T operational systems vision, architecture, and roadmap for all operational systems across the P&T Pillar. This executive role ensures that operational technology platforms, software applications, integrations, and digital solutions align with business objectives, operational excellence goals, and long-term growth strategies.

The VP leads the development of system strategies, functional and technical specifications, roadmaps, and implementation plans while working closely with business leaders, operations teams, technology teams, vendors, and executive leadership. The role is accountable for maximizing business value through technology innovation, standardization, automation, and scalable digital solutions.

• Develop and maintain the P&T strategy for operational systems and software platforms.
• Define the long-term vision, target architecture, and digital transformation roadmap for operational technologies.
• Align technology initiatives with corporate strategy, operational objectives, customer requirements, and industry trends.
• Act as the executive sponsor for major operational technology and software transformation programs.
• Provide thought leadership on emerging technologies, automation, AI, analytics, IoT, and digital operations.
• Establish governance frameworks for operational systems, software selection, architecture standards, and lifecycle management.
• Ensure consistency, scalability, interoperability, and standardization across operational platforms.
• Define system ownership models, decision-making processes, and performance measurement frameworks.
• Provide guidance to Business Units, Regional offices and HO with regards to all in-house P&T Systems (Zodiac, CCS, Rostering, Oracle, Maximo, Smart Solutions, Business Analytics) and other related technology across Ports and Terminals.
• Implement guidelines, processes, procedures for Terminal Operating Systems smart applications, system utilisation and fine tuning, quality and productivity, over the entire portfolio of terminals.
• Promote collaboration and best practice sharing amongst Business units, setting up TOS user groups and form a centralized TOS knowledge base for system implementation, testing and system migration. Assist the Business Units in selecting and implementing the right systems and related periphery technologies.
• Ensure accurate data collection from each P&T business across the DP World Portfolio.
• Oversee successful integration globally of all in-house P&T Systems.
• Ultimately responsible for successful and customer service issue free go-live of P&T systems.Managing and ensuring fluid movement between ideation and project delivery stage, delivering a committed portfolio of Innovation projects and programs that add value.
• Deliver solutions to DP World Group challenges in all disciplines.

Key Accountabilities:

• Develop and maintain multi-year operational systems roadmaps aligned with strategic business priorities, capability gaps, modernization opportunities, and future technology requirements.
• Prioritize initiatives based on business value, risk reduction, operational efficiency, and return on investment, while monitoring technology trends and recommending strategic investments.
• Define and oversee implementation strategies for new systems, upgrades, integrations, and digital transformation initiatives, ensuring successful program execution and a smooth transition into operational support and continuous improvement.
• Lead organizational change, stakeholder engagement, training, adoption, and user readiness strategies to support successful implementation and sustained value realization.
• Establish enterprise architecture principles and technology standards for operational systems, including cloud, hybrid, and on-premises solutions where appropriate.
• Ensure seamless integration between operational