Senior Associate Director - Insurance Specialist

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Requisition Number: 57011

Job Location: Dubai, ARE

Global Grade: Band 6

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 01/07/2026

Posting End Date: 10/07/2026

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Job Summary

We are seeking a dedicated Senior Associate Director - Insurance Specialist to join our Dubai team, where you will play a pivotal role in supporting the insurance sales function and enhancing the competitive edge of Standard Chartered Bank. You will be responsible for delivering in-depth product knowledge, providing comprehensive sales and after-sales support for insurance products, and collaborating closely with Priority Relationship Managers (RMs) to offer professional insurance planning services. This role involves analysing customers' financial circumstances to identify their needs, recommending tailored insurance products and structuring suitable solutions.

Your proactive engagement will maintain strong customer relationships and foster referral business, which will help expand the customer base. You will also be instrumental in coaching RMs to enhance their insurance knowledge and skills. Compliance and adherence to all applicable regulatory and operational procedures are essential, ensuring the highest standards of quality and customer satisfaction are met throughout the sales process. This position offers the opportunity to contribute directly to the achievement of predictable sales targets and business growth within a dynamic and values-driven environment.

Key Responsibilities

Business Development and Sales

• Work collaboratively with Priority RMs teams to deliver expert insurance planning and provide clients with thorough pre-sales information.
• Engage with potential and existing customers to address complex enquiries, offering well-considered insurance solutions.
• Conduct in-depth analysis of clients' financial situations to identify needs and recommend appropriate insurance products, ensuring tailored structuring to maximize benefit.
• Deliver exceptional after-sales service, nurturing ongoing customer relationships and generating referral opportunities.
• Partner with Priority RMs to optimize sales outcomes and maximize market penetration.
• Initiate coaching sessions with RMs focused on developing their insurance product knowledge and sales capabilities.

Risk Management

• Rigorously comply with all relevant compliance requirements, including reporting suspicious activity promptly to the Money Laundering Prevention Officer and line management.
• Adhere to operational manuals and product policies governing sales procedures, ensuring transparency and accountability throughout.
• Maintain high standards in service quality and customer satisfaction, aligning with the bank's commitment to excellence.

Governance and Ethics

• Vigilantly detect potential suspicions such as fraudulent activities, money laundering, or forgery, initiating appropriate escalation processes.

Regulatory and Business Conduct

• Exhibit exemplary professional behaviour that reflects Standard Chartered's values and Code of Conduct.
• Take ownership of embedding ethical standards, including strict compliance with all applicable laws, regulations, internal guidelines, and the Group Code of Conduct.
• Collaborate effectively to identify, escalate, and resolve matters relating to risk, business conduct, or compliance.

Skills and Experience

Demonstrated ability to accurately assess client insurance needs through keen listening and analytical skills.

Strong capability to articulate complex insurance concepts, including life stages, investment-linked products, and diverse protection plan