EUC Support Engineer (Onsite) – Intune, SCCM & VIP Support

Experience

2–5 Years

Immediate Joiners only

Job Summary

We are looking for an experienced EUC Support Engineer with strong onsite end-user support experience in enterprise environments. The candidate should have hands-on expertise in Intune, SCCM, Windows Autopilot, Azure AD, VIP support, hardware troubleshooting, and endpoint management.

The ideal candidate should be comfortable handling desktop/laptop support, mobile device support, printer troubleshooting, hardware refresh activities, user onboarding/offboarding, and supporting VIP/VVIP users.

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Key Skills

• Microsoft Intune
• SCCM
• Windows Autopilot
• Azure AD
• Desktop Support
• EUC Support
• VIP / VVIP Support
• Outlook PST & OST Troubleshooting
• ServiceNow Ticketing Tool
• Printer & Scanner Support
• Windows 10 / Windows 11
• Hardware & Software Troubleshooting
• Mobile Device Support (iOS & Android)
• Imaging & Re-imaging
• IMACD Support
• Asset Management
• Hardware Refresh Activities
• Active Directory
• Endpoint Management

Roles & Responsibilities

• Provide onsite support for laptops, desktops, tablets, iPads, and mobile devices (iOS & Android).
• Troubleshoot hardware, software, network, and operating system-related issues.
• Support and manage Windows Autopilot, Intune, SCCM, and Azure AD environments.
• Handle Outlook PST/OST issues and mailbox-related troubleshooting.
• Provide high-quality support for VIP & VVIP users with quick resolution and proper communication.
• Support printers and scanners including driver installation, paper jam resolution, cartridge replacement, and coordination with OEM vendors.
• Perform desktop/laptop imaging and re-imaging activities.
• Support IMACD requests including installations, moves, additions, changes, and disposals.
• Coordinate with vendors for hardware repairs, replacements, and warranty support.
• Manage onboarding and offboarding activities including hardware allocation and asset collection.
• Support hardware refresh and asset inventory management activities.
• Work on ServiceNow tickets and ensure SLA adherence.
• Assist users with application installations and data backup activities.
• Participate in major incidents, change activities, and problem management tasks.
• Maintain and update asset inventory and CMDB records.

Requirements

• 2–5 years of experience in Onsite Desktop Support / EUC Support.
• Hands-on experience with Intune, SCCM, Windows Autopilot, and Azure AD.
• Experience supporting enterprise users and VIP stakeholders.
• Good troubleshooting skills for Windows OS, Outlook, printers, and endpoint devices.
• Experience with ServiceNow or similar ticketing tools.
• Strong communication and coordination skills.
• Ability to work independently in onsite support environments.