Sales Coordinator

ABOUT CREATIVE PLATFORM

Creative Platform is a full-service garment manufacturing and B2B fashion consultancy based in Dubai, established in 2013. We partner with fashion brands and designers across the region and internationally, providing end-to-end production solutions from concept and sampling through to final delivery. With 65+ team members, we operate on a consultative, small-MOQ model built for emerging and growing brands.

THE ROLE

We are looking for a highly organised and proactive Sales Coordinator to support our Client Acquisition Manager in managing the full sales pipeline. This is an operational support role not a sales role, designed to free the Client Acquisition Manager to focus on prospecting, pitching, and closing, while the Coordinator ensures nothing falls through the cracks.

You will own the administrative, coordination, and communication layer of the sales function: maintaining CRM records, preparing client-facing materials, tracking follow-ups, coordinating briefs internally, and ensuring a smooth client experience from first enquiry to onboarding.

KEY RESPONSIBILITIES

• Pipeline & CRM Management
• Own and maintain the CRM (ClickUp) update lead status, log all client interactions, and flag stale opportunities
• Track enquiry-to-close conversion at each stage and flag bottlenecks to the Client Acquisition Manager
• Build and manage a structured follow-up schedule so no lead goes cold
• Prepare weekly pipeline reports and summaries for the MD and Client Acquisition Manager
• Client Communication & Onboarding Support
• Handle initial inbound enquiry responses, qualifying leads before escalating to the Client Acquisition Manager
• Prepare and send proposals, capability decks, pricing summaries, and intro materials under the guidance of the Client Acquisition Manager
• Coordinate client onboarding handover to the Merchandising team once a deal is closed ensuring the brief, scope, and timeline are clearly transferred
• Maintain a professional and timely communication standard across all client touchpoints
• Internal Coordination
• Liaise with Merchandising and Sampling & Production to gather turnaround timelines, MOQs, and production availability in support of client quotes
• Coordinate briefing documents and ensure client requirements are accurately communicated internally
• Support the preparation of meeting agendas, call notes, and action logs
• Sales Materials & Admin
• Maintain and update a library of sales collateral: capability presentations, case study templates, service one-pagers
• Draft, format, and send contracts, NDAs, and service agreements — coordinating signatures and filing completed documents
• Track and organise leads from LinkedIn, email, referrals, and events in a single source of truth

WHAT WE ARE LOOKING FOR

Essential

• 2–4 years of experience in a sales support, operations, or account coordination role
• Exceptionally organised with strong attention to detail — you notice what's missing before it becomes a problem
• Strong written communication in English; Arabic is an advantage
• Confident using CRM or project management tools (ClickUp, HubSpot, Salesforce, or similar) Professional and client-facing manner you represent the business in written correspondence
• A self-starter who manages their own task list without constant direction
• Preferred
• Background in fashion, textiles, manufacturing, or a B2B service industry
• Experience preparing proposals, quotations, or client presentations
• Familiarity with UAE business culture and the regional fashion market
• Experience supporting a client-facing team in a fast-paced SME environment

WHAT SUCCESS LOOKS LIKE IN YEAR ONE

• The CRM is clean, current, and trusted — the Client Acquisition Manager never has to chase status updates
• No enquiry is dropped or left without a response within 24 hours
• Proposals and follow-up materials go out faster and more professionally than before
• The handover from 'closed de