Cold Email Specialist

**Cold Email Specialist (Deliverability + Client Success + Campaign Operations)**Full-Time Remote | Flexible Hours with U.S. Client Overlap

About the Role We’re hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.

This is not a passive account management role.

You will be directly responsible for:

• cold email campaign performance,
• inbox placement,
• deliverability troubleshooting,
• campaign optimization,
• client communication,
• and retention.

You’ll work closely with:

• the founder,
• outreach team,
• developers,
• and operations

to ensure campaigns perform, clients stay happy, and delivery standards scale with the business.

If you understand cold email beyond basic outreach — including:

• infrastructure,
• warm-up,
• deliverability,
• copy performance,
• inbox health,
• and campaign optimization —

this role is a strong fit.

*What You’ll Own**Client Campaign Ownership Act as the primary point of contact for 20–30 active clients

• Lead client check-ins and performance conversations
• Manage client expectations and campaign updates
• Build strong long-term client relationships
• Proactively identify risks and prevent churn before issues escalate

Cold Email Campaign Performance* Diagnose and optimize underperforming campaigns

• Troubleshoot:
• • deliverability issues
    • inbox placement problems
    • domain health
    • spam issues
    • list quality concerns
    • low reply rates
• Review and optimize:
• • subject lines
    • messaging
    • sequencing
    • personalization
• Quality-check campaigns before launch
• Continuously improve campaign performance and outcomes

Deliverability & Infrastructure* Manage and optimize:

• • warm-up systems
    • inbox reputation
    • sending domains
    • DNS setup
    • SPF / DKIM / DMARC
• Understand how inbox placement impacts results
• Troubleshoot technical campaign issues independently when possible
• Collaborate with technical teams on infrastructure and automation improvements

Copywriting & Messaging Optimization* Personally write and refine cold email copy

• Improve:
• • open rates
    • reply rates
    • positive response rates
• Test and iterate messaging based on campaign data
• Balance personalization with scalability

Processes, SOPs & Scaling Operations* Build and improve delivery documentation and playbooks

• Maintain organized workflows and campaign tracking
• Track:
• • SLAs
    • client health
    • campaign metrics
    • operational performance
• Help create scalable systems as the company grows

Cross-Functional Collaboration* Work closely with:

• • developers
    • infrastructure teams
    • outreach specialists
    • leadership
• Coordinate campaign execution and troubleshooting
• Report directly to the founder on:
• • campaign performance
    • client risks
    • retention concerns
    • operational improvements

✅ Required Experience & Skills* Experience inside:

• • cold email agencies
    • lead generation companies
    • outbound sales environments
    • startup operations

• Strong hands-on expertise in:

• • cold email strategy
    • deliverability
    • inbox placement
    • warm-up systems
    • outbound infrastructure

• Strong copywriting ability for outbound campaigns

• Experience troubleshooting:

• • spam issues
    • domain reputation
    • low-performing campaigns

• Technical understanding of:

• • APIs
    • automations
    • workflows
    • outbound systems

• Daily practical use of:

• • AI tools
    • ChatGPT
    • Claude
    • automation workflows

• Strong communication and client management skills

• Comfortable operating independently in fast-moving environments

• Nice-to-Have Experience

• Experience with:

• • Instantly
    • Smartlead
    • Clay
    • Apollo
    • Lemlist
    • Outreach
    • HubSpot

• Familiarity with:

• • Zapier
    • Make
    • webhooks
    • automation systems

• Experience scaling outbound systems for startups or agencies

• Background in SaaS o