Director – Software Publisher Services - MEA

Director – Software Publisher Services – MEA

"Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?"

About the Company

Connor Consulting Partners, LLC is a specialist advisory firm delivering software license compliance and advisory services to a global client base.

We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where senior leaders spend their time on the work that matters most - growing accounts and winning new business.

The Opportunity

We are looking for a Director to take ownership of a portfolio of client accounts within our Software Publishers Services line of business. This is a senior commercial role: you will be accountable for the revenue, growth, and quality outcomes your clients experience.

This is not a delivery management role. We have a mature delivery infrastructure - tracking systems, quality frameworks, structured escalation pathways, and a capable operations team - that handles day-to-day execution. Your focus will be on the outcomes that matter: growing your accounts, winning new business, maintaining senior client relationships, and ensuring the quality standard your clients receive meets the firm's expectations.

The right person for this role is a commercially-minded leader who has the confidence to step back from operational detail and trust a well-designed delivery system, while retaining clear accountability for results.

This role also carries a strategic dimension beyond day-to-day portfolio management. The software publisher services landscape is evolving. Publishers are shifting from audit enforcement toward models built around customer engagement and customer success, and we are actively leading that evolution. Connor is at the front of this change, helping publishers and their customers move toward advisory-led relationships that create lasting value on both sides. The Director we hire will help shape what that looks like in practice: driving the new services we take to market, influencing how publishers engage with their customers, and building the commercial credibility that positions Connor as the firm that leads with advisory, not audit. This is an opportunity to shape a business, not just run a book.

Key Accountabilities

Commercial Ownership

• Full commercial authority across your client portfolio. You own all commitments made to clients on timelines, fees, and scope.
• Drive account-level growth and revenue extraction from existing contracts. Identify and convert upsell and cross-sell opportunities.
• Pursue net-new client acquisition through your professional network and market presence. A significant portion of your time should be directed toward new business development.
• Consult the delivery management function on capacity before finalising commercial commitments. You retain full authority to commit, and you own the delivery risk associated with your decisions.

Strategic Client Relationships

• Maintain periodic senior-level touchpoints with your clients. Your presence is strategic, not operational.
• You are the firm's senior face to the client. Engaged in operational client matters only when escalation is required or when commercial conversations demand your involvement.
• Build and deepen the relationships that generate long-term account value. Your Account Managers handle the day-to-day; you hold the strategic relationship.

Quality Accountability

• Ultimately accountable for the quality standard y