Dental Receptionist

Presidents Dental & Aesthetics Clinic is seeking an energetic, confident, and customer-focused Dental Receptionist / Patient Coordinator with experience in dental clinics. The ideal candidate will be responsible for managing patient communications, converting inquiries into appointments and treatments, supporting marketing activities, and representing the clinic professionally both in-person and on social media platforms.

Key ResponsibilitiesReception & Patient Coordination

• Welcome patients and visitors in a professional and friendly manner.
• Manage appointment bookings, confirmations, cancellations, and follow-ups.
• Handle patient registration, documentation, and maintain accurate records.
• Coordinate with dentists and clinical staff to ensure smooth patient flow.
• Provide exceptional customer service and maintain positive patient relationships.

Call Handling & Sales Conversion

• Receive and manage incoming phone calls, WhatsApp messages, and online inquiries.
• Convert inquiries into appointments and treatment acceptance through effective communication and sales techniques.
• Follow up with new, existing, and pending patients to maximize treatment conversions.
• Explain treatment plans, promotions, offers, and payment options to patients.
• Achieve monthly patient conversion and sales targets.

Upselling & Business Development

• Promote and upsell the clinic's dental and aesthetic services.
• Identify opportunities to increase patient treatment acceptance and clinic revenue.
• Maintain regular follow-up with patients regarding pending treatments and recalls.
• Build strong relationships with patients to encourage repeat visits and referrals.

Social Media & Marketing Support

• Respond promptly to social media inquiries and convert them into appointments and sales.
• Assist with WhatsApp marketing campaigns and promotional activities.
• Participate in the creation of promotional videos, social media content, and marketing campaigns.
• Act as a brand ambassador for the clinic across digital platforms.

Media & Promotional Activities

• Must be camera-friendly and comfortable appearing in promotional videos, social media reels, and marketing campaigns.
• Participate in clinic events, promotional activities, and patient testimonial videos when required.
• Present a professional, confident, and positive image of the clinic.

Qualifications & Requirements

• Minimum 2 years of experience as a receptionist, patient coordinator, or sales executive in a dental clinic in the UAE.
• Previous experience in dental treatment coordination and patient conversion is highly preferred.
• Excellent verbal and written communication skills in English.
• Knowledge of Arabic, Hindi, or Urdu is considered an advantage.
• Strong sales, negotiation, and customer service skills.
• Excellent telephone etiquette and interpersonal skills.
• Experience handling social media inquiries and online customer communication.
• Proficiency in Microsoft Office and dental practice management software.
• Presentable appearance with a professional attitude.
• Comfortable working in front of a camera and participating in marketing content.

Required Skills

• Sales and conversion skills
• Patient relationship management
• Communication and negotiation
• Social media management
• Customer service excellence
• Follow-up and lead management
• Time management and multitasking
• Teamwork and professionalism

Performance Indicators

The successful candidate will be evaluated based on:

• Number of inquiries converted into appointments.
• Treatment acceptance and sales conversion rates.
• Patient satisfaction and retention.
• Follow-up effectiveness.
• Contribution to marketing and promotional activities.
• Achievement of monthly revenue and conversion targets.

Application Question(s):

• Apply if you are only a Philipino Nationality

Experience:

• Medical receptionist: 2 years (Required)

Work Location: In person