CRM Specialist

Key Responsibilities

• Manage and maintain the company's CRM database, ensuring data accuracy and integrity.
• Create and design sales pipelines.
• Generate regular reports and dashboards for management.
• Analyze customer data to identify trends and opportunities.
• Support sales, marketing, and customer service teams with CRM-related activities.
• Develop and implement CRM workflows and automation.
• Ensure proper user access, permissions, and system compliance.
• Train employees on CRM best practices and provide ongoing support.
• Identify opportunities to improve customer experience through CRM initiatives.
• Coordinate with IT and other departments to resolve CRM-related issues.

Requirements

• Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field.
• Minimum 2 years of experience in CRM administration or a similar role.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, Zoho CRM, or similar.
• Strong analytical and reporting skills.
• Advanced proficiency in Microsoft Excel.
• Excellent communication and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of CRM automation and customer lifecycle management is an advantage.

Work Location: In person