Operations & Business Development Manager – Cleaning Services (Experience Required)

Operations Manager – Cleaning Services (UAE Experience Required)

ProCare Cleaning Services is looking for an experienced and highly motivated Operations Manager to lead and manage our cleaning operations across the UAE.

This position is strictly for candidates with relevant UAE cleaning industry operations experience. Applicants without experience in cleaning operations or facilities management will not be considered.

If you have successfully managed cleaning staff, client operations, site inspections, manpower deployment, and business growth within the UAE cleaning industry, we encourage you to apply.

Key ResponsibilitiesOperations Management

• Manage the day-to-day operations of multiple cleaning sites across the UAE.
• Plan and coordinate manpower deployment, shift scheduling, transportation, and site allocations.
• Ensure all cleaning projects are completed efficiently while maintaining high service standards.
• Conduct regular site inspections and quality audits.
• Resolve operational issues quickly and professionally.

Client Relationship Management

• Build and maintain strong relationships with existing clients.
• Handle customer complaints and ensure complete client satisfaction.
• Attend client meetings and conduct site visits.
• Ensure service level agreements (SLAs) are consistently achieved.

Team Management

• Recruit, train, supervise, and evaluate cleaning supervisors and cleaning staff.
• Monitor employee attendance, productivity, uniforms, grooming, and performance.
• Motivate teams to achieve operational excellence.

Business Development

• Identify new business opportunities and generate cleaning contracts.
• Meet potential clients and prepare quotations with the management team.
• Support company growth by developing long-term client relationships.
• Achieve monthly sales and business development targets.

Administration & Compliance

• Prepare operational reports and workforce planning.
• Ensure compliance with UAE labour laws, health & safety standards, and company policies.
• Coordinate with HR, accounts, procurement, and management departments.

Requirements

• Minimum 3 years of UAE experience as an Operations Manager, Operations Supervisor, or similar role within a Cleaning Company or Facilities Management Company.
• Strong knowledge of commercial, residential, office, villa, and deep cleaning operations.
• Proven experience managing large cleaning teams.
• Experience handling client meetings and operational planning.
• Strong leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple sites.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Valid UAE Driving License is highly preferred.

Preferred Background

Experience in one or more of the following:

• Cleaning Services
• Facilities Management
• Housekeeping Operations
• Commercial Cleaning
• Residential Cleaning
• Office Cleaning
• Hospitality Cleaning

Benefits

• Attractive Salary Package
• Performance-Based Incentives
• Company Visa
• Medical Insurance
• Annual Leave as per UAE Labour Law
• Career Growth Opportunities

Location: Dubai, UAE

Job Type: Full-Time | Permanent

Important Notice

Please apply only if you have relevant UAE experience in Cleaning Operations or Facilities Management.

Applications from candidates without relevant experience in the cleaning or facilities management industry may not be shortlisted.

Work Location: In person