Operations Associate (E-Commerce)

Our vision at BloomingBox is to revolutionise the gifting industry and we are poised for significant growth. We seek an energetic and customer-focused individual to join our team as an Operations Associate.

Purpose of Role:
As a key member of the Operations team, you’ll play a crucial role in ensuring that every order is processed flawlessly, assigned to the right driver, accompanied by the correct card message, and delivered on time.

Key Responsibilities:

Fulfilment:

• Coordinate with drivers and carriers to schedule deliveries, track shipments, and swiftly resolve any issues that arise during the delivery process.
• Streamline operations to enhance efficiency, reduce costs, and elevate customer satisfaction.
• Monitor the entire order pipeline, manage returns, handle complaints, and address damages promptly.
• Verify cake requirements for pending orders and ensure timely orders for cakes.
• Ensure accuracy in card printing and prioritization of early dispatch orders using our order management system.
• Follow up on deliveries, verify proof of delivery (POD) from drivers, and check for any damages or delays.
• Prepare cards for the next shift, confirm availability of cakes and treats, and mark priority arrangements in the system.
• Collaborate with customer service to resolve customer inquiries and issues effectively.
• Handle corporate orders, including assembly and preparation.

Assignment:

• Review incoming orders and efficiently assign them to drivers, ensuring accuracy and quality compliance.

Assembly/Dispatch:

• Assist in assembling orders with precision and efficiency, ensuring they are ready for dispatch to the assigned drivers.
• Proactively escalate any issues that may cause delays or affect product quality to your line manager.

Personal Development:

• Embrace a growth mindset and engage in continuous professional development.
• Arrange an annual appraisal with your line manager as part of our company's appraisal process.
• Welcome additional responsibilities as assigned by management to support team goals and organizational needs.

Education/Qualifications, Skills, & Experience:

• High School Education (required).
• Diploma/Course in Business Administration, Supply Chain & Logistics (preferred).
• Proficient in English with strong communication skills.
• Keen attention to detail and the ability to thrive in a fast-paced environment.
• Experience in supply chain & logistics or a similar field.
• Experience working in a multicultural environment is a plus.

Job Type: Full-time

Pay: AED3,500.00 per month

Application Question(s):

• Do you have knowledge of the geographical locations and major streets across the UAE?
• Do you have experience in operations within an e-commerce environment?

Experience:

• Operations: 2 years (Preferred)

Location:

• Dubai (Preferred)

Work Location: In person