Account Manager

We are seeking a proactive and customer-focused Account Manager to manage and grow relationships with key clients, ensure customer satisfaction, and identify opportunities for business expansion. The successful candidate will serve as the primary point of contact for assigned accounts, ensuring the delivery of exceptional service while achieving revenue and retention targets.

Key Responsibilities

• Manage and maintain relationships with existing clients and key accounts.
• Serve as the primary point of contact for customer inquiries, concerns, and service requests.
• Develop a thorough understanding of client needs and business objectives.
• Ensure high levels of customer satisfaction through proactive communication and support.
• Identify opportunities for upselling, cross-selling, and account growth.
• Prepare and deliver business reviews, proposals, and presentations to clients.
• Coordinate with internal departments to ensure timely and successful delivery of services and solutions.
• Monitor account performance, contract compliance, and service quality standards.
• Resolve customer issues and escalations promptly and professionally.
• Track and report on account activities, revenue performance, and customer feedback.
• Maintain accurate records of client interactions and opportunities within the CRM system.
• Assist in contract renewals, negotiations, and retention strategies.
• Build long-term partnerships that contribute to business growth and customer loyalty.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Sales, Management, or a related field.
• Minimum 3–5 years of experience in Account Management, Customer Success, Sales, or Client Relationship Management.
• Strong communication, presentation, and negotiation skills.
• Proven ability to manage multiple accounts and maintain strong client relationships.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office applications and CRM systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent command of English; Arabic is an advantage.

Job Type: Full-time

Application Question(s):

• Willing to work in Abu Dhabi
• Can join immediately

Experience:

• Account Manager: 3 years (Required)

Language:

• Arabic (Required)

License/Certification:

• UAE Driving License (Required)

Work Location: In person