Team Leader – Client Acquisition & Retention (Sales)

About Us

We are IBN Group, a diversified business group with a dynamic portfolio of 7+ companies operating across fintech, education, export, and more. With a strong global presence and offices in Calicut, Dubai, and Russia, we are committed to building innovative ventures that create value and long-term impact.

Role Overview:

The Team Leader will be responsible for driving team performance, achieving organizational benchmarks, and ensuring high-quality client management. This role involves leading, mentoring, and monitoring Relationship Managers (RMs) to maximize productivity, improve skill levels, and maintain operational excellence.

Key Skills & Competencies :

1.Strong leadership and team management skills

2.Excellent communication and interpersonal abilities

3.Analytical mindset with performance tracking capabilities

4.Problem-solving and decision-making skills

5.Strong understanding of sales processes and client lifecycle

6.Ability to train, coach, and mentor team members

Key Responsibilities :

1. Performance & Target Management

2. Team Leadership & Support

3. Training & Development

4. Process Management & Monitoring

5. Quality Assurance & Feedback

6. Client & Complaint Handling

7. CRM & Follow-Up Management

8. Productivity & Efficiency Management

Requirements:

1.Strong communication skills

2.Sales-driven mindset

3.Minimum 2 years of experience in sales, customer handling, and customer service

4.Bachelor’s degree in Business, Finance, or related field

5.Prior experience in Forex / Financial Services / Sales Team Handling

6.Experience in managing RM / Sales teams with target-driven roles

What We Offer:

Good salary + very attractive incentives

High-growth career opportunity

Professional and supportive work environment If you are ambitious, confident, and ready to grow in a performance driven environment, this is the right opportunity for you.

Pay: AED3,500.00 - AED5,000.00 per month

Work Location: In person