Operations & Distribution Manager – Fashion & Apparel Brand

About Us

We are a fast-growing fashion and apparel brand headquartered in the UAE, serving customers across the GCC and MENA region through our retail, wholesale, and online channels. As we continue to expand internationally, we are looking for an experienced and proactive Operations & Distribution Manager to oversee daily operations, logistics, customer service, and regional distribution.

Position Overview

The Operations & Distribution Manager will be responsible for ensuring the smooth execution of end-to-end business operations, including logistics, warehousing, order fulfillment, customer service, retail operations, and distribution management. This role will play a critical part in scaling the brand across the GCC and MENA region by improving operational efficiency, enhancing customer experience, and building strong relationships with logistics and distribution partners.

Key ResponsibilitiesOperations & Logistics

• Oversee daily operational activities across retail, warehouse, and e-commerce channels.
• Manage inventory movement, stock accuracy, replenishment, and warehousing processes.
• Ensure timely dispatch and delivery of online and wholesale orders.
• Coordinate with courier partners, freight forwarders, and third-party logistics providers.
• Monitor shipping performance, delivery timelines, and logistics costs.

E-Commerce & Order Fulfillment

• Manage daily order processing and fulfillment operations.
• Ensure all customer orders are accurately picked, packed, and dispatched.
• Identify opportunities to improve fulfillment speed and efficiency.
• Work closely with marketing and sales teams during campaigns and product launches.

Customer Service Management

• Lead and improve customer service operations across all channels.
• Establish service standards and KPIs for customer satisfaction.
• Resolve escalated customer issues professionally and efficiently.
• Monitor customer feedback and implement improvements to enhance customer experience.

Retail & Store Operations

• Oversee day-to-day store operations to ensure smooth functioning.
• Support store teams with inventory planning, merchandising coordination, and operational processes.
• Ensure operational compliance and adherence to company standards.
• Analyze store performance and recommend improvements.

Distribution & Regional Expansion

• Collaborate with distributors, agents, and partners across GCC and MENA markets.
• Support the development and scaling of regional distribution networks.
• Coordinate stock allocation and replenishment for regional partners.
• Ensure efficient cross-border logistics and operational support.

Process Improvement & Reporting

• Develop and implement operational SOPs and best practices.
• Monitor key operational KPIs and prepare management reports.
• Drive continuous improvement initiatives to increase efficiency and profitability.
• Support business growth through scalable operational strategies.

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field.
• Minimum 4–7 years of experience in operations, logistics, supply chain, distribution, or retail management.
• Experience within fashion, apparel, retail, e-commerce, or consumer brands is highly preferred.
• Strong understanding of inventory management, fulfillment operations, and customer service processes.
• Experience managing GCC and MENA distribution operations is an advantage.
• Excellent organizational, leadership, and problem-solving skills.
• Strong analytical and reporting capabilities.
• Proficiency in ERP, inventory management systems, Shopify, and Microsoft Office applications.
• Ability to thrive in a fast-paced, growth-oriented environment.

What We Offer

• Competitive salary package
• Career growth opportunities within a rapidly expanding international fashion brand
• Dynamic and entrepreneurial work environment
• Opportuni