Emirati Graduate Program | Information Technology (IT) Service Specialist | (UAE National)

Information Technology Job ID: 76349 Dubai, DU, AE (Hybrid) Permanent

About the Role:

Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers in Information and Technology based in the vibrant city of Dubai.

This role is part of Ferrero's commitment to support and nurture young talent through a structured two-year rotational program.

As part of the IT Service Management team, you will gain experience in IT Service Management and Infrastructure Maintenance in the first year, and IT Sales Center of Excellence (COE) in the second year.

Main Responsibilities:

Reporting to the GAC Service Manager, the first year in this role focuses on IT Service Management and collaboration with external service providers. Responsibilities include supporting service delivery operations, ensuring efficient execution of processes, and maintaining strong relationships with internal stakeholders and suppliers through regular business reviews. The role involves coordinating IT support activities across the region, including end-user support, IT asset management, system maintenance, and troubleshooting across tools such as Windows, O365, Active Directory, and basic network and hardware systems, while ensuring compliance with IT security and audit requirements.

In the second year, exposure expands to IT Sales COE to support application and operational activities across Gulf countries. This includes assisting in issue resolution coordination, understanding business priorities, and supporting IT demands across functions. The role also provides hands-on experience in demand management, including supporting business initiatives, preparing test plans, participating in system testing, ensuring compliance with local regulations, and documenting implemented solutions for end-users.

About You:

To succeed in this role, you need a Degree in IT, Computer Science, or similar field. Project management and ITIL certificate will be beneficial on the role. If you have excellent communication skills and strong organizational skills to help us reach our objectives, apply now to join our team and help us succeed!

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.

Our Application Process

We’re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!

1. Apply

Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests

2. Assess

Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job

3. Interview

If the first interview goes well, you’ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization