Guest Relation Officer

Job Purpose:

To deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones

Job Responsibilities:

Greet and welcome customers in a confident and professional manner* Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments* Assist customers until a Sales Consultant becomes available* Contact customers two days after their visit to ensure a high level of customer service is maintained* Ensure walk-in customer details are captured, entered into the system as leads, and sent to the line manager on a daily basis* Create leads in Salesforce and transfer them to the Sales Consultant* Ensure all leads are followed up and converted, and report updates to the manager* Create leads from telephone inquiries and forward them to the Sales Team* Ensure all incoming calls are answered within three rings* Ensure all calls are transferred to the appropriate person within 45 seconds* Ensure timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiry report, delivery follow-up report, and other required reports* Be alert to any untoward activities occurring in the showroom and report them accordingly* Support the Delivery In-Charge/Delivery Manager in receiving vehicles in Oracle and updating the new vehicle stock ageing report (daily)* Support the Delivery In-Charge/Delivery Manager in arranging showroom display vehicles and updating the ageing report (weekly/bi-weekly)* Support the Delivery In-Charge in conducting physical stock checks (weekly)* Support the Delivery In-Charge/Manager in maintaining and handling test drives (daily)* Support in keeping records of maintenance for the test drive vehicle fleet* Prepare and support test drives for Sales Executives* Ensure customer feedback is collected and forwarded to the Branch Manager for review on a daily basis* Assist in obtaining required maintenance support from suppliers*

• Maintain stock inventory of supplies and report to the line manager accordingly

Educational Qualification:

• High school diploma or equivalent; a degree in Hospitality, Business, or a related field is a plus

Work Experience:

Minimum 1–3 years of work experience in a similar role*

• Competencies: Proven experience in customer service, preferably in a showroom, retail, or hospitality setting* Strong communication and interpersonal skills* Excellent organizational skills and attention to detail* Ability to work under pressure and handle multiple tasks* Professional and friendly demeanor with a strong focus on customer satisfaction* Proficiency in Microsoft Office and showroom management software (preferred)

Languages:

• English; Arabic is desirable

AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.

Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.

Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.

For more information, visit www.awrostamani.com .