Assistant IT Manager

The Role

We are seeking a technically strong Assistant IT Manager with deep expertise in systems administration, network management, and enterprise-level support to enhance our back?office operations and ensure seamless technology performance across the organization to lead our pub/bar operations.

Key Responsibilities

• Oversee daily IT operations across venues, ensuring all systems, networks, and hardware function smoothly.
• Provide technical support to staff, troubleshoot issues, and ensure minimal downtime during business operations.
• Hands?on expertise with Infrasys POS is mandatory; strong knowledge of other industry?leading POS systems is an advantage.
• Manage, support, and troubleshoot network infrastructure, firewalls, MS365, and Windows Server environments with a high level of technical proficiency.
• Maintain and monitor POS systems, back?office systems, digital ordering platforms, and payment terminals.
• Coordinate with external vendors for system maintenance, upgrades, and issue resolution.
• Ensure data security, backup procedures, and compliance with company IT policies.
• Support software rollouts, system integrations, and new technology implementations across venues.
• Maintain IT asset inventory, licensing records, and documentation.
• Train staff on basic IT procedures, cybersecurity awareness, and system usage.
• Lead and support IT project management activities, ensuring timely execution and alignment with business needs.
• Assist the IT Manager in planning and executing IT projects, upgrades, and improvements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3–5 years of IT support or system administration experience, preferably in hospitality, F&B, or retail.
• Strong knowledge of Windows OS, networking (LAN/WAN), firewalls, and server environments.
• Hands?on experience with POS systems, payment terminals, and hospitality software (e.g., Micros, Simphony, or similar).
• Familiarity with cloud services, email administration, and backup solutions.
• Strong troubleshooting skills with the ability to work under pressure in a fast?paced environment.
• Excellent communication skills and a service?oriented mindset.
• Willingness to travel frequently across venues within the UAE.
• Ability to work flexible hours when required, including support during venue events or system outages.
• Team?player with strong organizational and documentation skills.

About the company

Steeped in Irish family history, the very first McGettigan's Pub was opened in Ireland in 1964 on Queen Street in Dublin, by company founder Jim McGettigan. McGettigan's has grown into a global hospitality brand, seamlessly blending traditional Irish charm with a contemporary edge.