PSP Service Agent ( UAE National )

The Role

Job Purpose:

Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner.

Principal Accountabilities:

Provide services and assistance to customers for Tasheel Al Islami and Cash Online systems specific to PSP business and as per Bank's policies.

Ensure correct receipt/payment/refund of cash and accurately credit/debit the customers account and acknowledge the receipt to the customers.

To check and verify the serial number, as well as a copy of the list of transactions to be completed.

Ensure verification of the documents submitted and required to complete a transactions by typing allocated to its templates.

Ensure the cash balance and reconcile with system generated reports and Credit Tickets at end of each day.

Ensure to record the activity in Cash Register and sign the same before cash delivery.

Take interest to cross sell Bank's products and services to support the achievement of PSP and Bank's targets.

Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank's quality initiatives and to improve customer satisfaction.

Monitor and improve customer queue time through Que-matic Productivity Report and ensure to provide fast, accurate, efficient and courteous service to all customers visiting the Branch and locations.

Educate customers about the convenience of using other PSP payment channels.

Provide any other service as directed to support the overall PSP services and banking operations of the Branch (where applicable)

Take active interest to build skills and develop competencies for self to hold higher responsibilities and to keep oneself updated with the Bank's Operations Procedures.

May perform the following Teller functions:

Sell and buy TCs (traveller's cheques), issue DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate, to protect the interest of the customers and the Bank.

Over and above the existing duties and responsibilities, Tellers are required to issue Managers Cheques (MCs) to customers.

Requirements

Education and Experience:

Higher Secondary education. Formal training in banking would be an added advantage

Requirements

About the company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.