Group Insurance Manager

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

The purpose of this role is to support the protection of Chalhoub Group’s assets, inventory, people and liabilities through efficient administration of Group insurance arrangements and timely coordination with internal stakeholders, brokers and insurers.

The role helps ensure that coverage remains fit for purpose, cost-conscious, well documented and aligned with multi-country operating requirements. The job holder will support renewals, policy issuance, certificates of insurance, claims follow-up, exposure data collection and contract-review activities, while helping identify uninsured gaps and escalation points across Group operations.

KEY RESPONSIBILITIES

• Support annual placement, renewal and endorsement processing for Group insurance policies across retail, warehouse, logistics, office, digital and corporate activities.
• Prepare and validate underwriting submissions, exposure schedules, declarations, statements of values, claims histories and renewal packs for brokers and insurers.
• Maintain a central insurance register covering policies, insurers, brokers, limits, deductibles, premiums, territories, endorsements, certificates and renewal dates.
• Coordinate issuance, renewal and filing of certificates of insurance and ensure that landlord, mall, vendor, logistics partner and other third-party requirements are tracked and met.
• Support the review of insurance clauses in leases, supplier agreements, logistics contracts, marketing or event agreements, fit-out or project documentation and other commercial contracts; escalate non-standard or high-risk requirements.
• Continually monitor core insurance lines such as property damage and business interruption, stock or inventory and transit, marine cargo, public or product liability, employer’s liability or workers’ compensation, cyber, crime or fidelity, D&O support and project-specific covers where applicable.
• Coordinate, oversee & monitor claims from first notification to closure, including document collection, broker and adjuster follow-up, reserve tracking, recovery actions and settlement reporting.
• Liaise with Finance & Treasury on premiums, allocations, accruals and claims recoveries; support periodic reporting on p