DWDM/OTN CXE Engineer

DWDM/OTN CXE Engineer

Penta Consulting is a leading technology services partner delivering professional and managed solutions across EMEA.

We are seeking onsite technical expertise and support for DWDM/WDM platforms. The CXE Engineer plays a key role in troubleshooting optical network issues, product anomaly resolution, and working closely with TAC/TEC to ensure high‑quality customer support and product stability.

Your responsibilities

• Provide 24x7x365 technical support for DWDM/OTN products including 1830 PSS/PSI-M series and WSNOC.
• Serve as technical expert to guide network interventions and mitigate traffic‑impacting issues.
• Troubleshoot and isolate complex customer issues in Production and Lab environments, ensuring timely resolution.
• Conduct root cause analysis and recommend corrective actions to enhance customer experience.
• Create clear and informative documentation explaining technical issues for customer understanding.
• Develop post-mortem reports detailing actions taken to resolve network issues, contributing to continuous improvement.
• Collaborate cross-functionally with SW/HW Engineering and other teams to implement effective solutions.
• Contribute to the Knowledge Base by developing content that aids in future troubleshooting and understanding.
• Test and validate custom scripts, ensuring quality and reliability before deployment.

Your skills and experience

Must have:

• Bachelor’s Degree 4-8 years of relevant experience in DWDM/WDM optical networking technical support, escalation engineering, or related functions in the optical networking industry.
• Knowledge in 1830 PSS product family (PSS-4, 8, 8x, 16, 24x, 32, 36, 64) and PSI-M.
• Knowledge in Optical NMS WS-NOC (NFM-T) and 1830 SMS.
• Experience working in customer facing environment
• Working knowledge of Optical DWDM / OTN theory/operation
• Hands-on experience with ROADM, EDFA, and Coherent Transponders
• Ability to articulate technical issues / solutions to customers
• Self-motivated (Do not require constant ‘oversight/assistance’ to get jobs done, e.t.c)
• Adaptability (Adapt to change quickly; Ability to learn new technology, products, processes, e.t.c quickly)
• Accountable and open to constructive feedback
• Exceptional customer service skills. Placing customer needs first is an absolute requirement
• Ability to objectively think and solve problems under pressure

Nice to Have:

• Knowledge in TCP/IP networking, L2/L3 routing, and switching.
• Prior system test, scripting, and new product introduction experience.