IT Support Engineer

IT Support Engineer

About PayFuture

PayFuture is a payments technology company operating at the intersection of fintech, e-commerce, and emerging markets. We enable global merchants to access high-growth markets through a single integration, connecting businesses to local payment methods and consumers worldwide.

As we continue to scale globally, we are looking for a proactive and solutions-driven IT Support Engineer to join our team. This role is critical in ensuring our employees have a seamless technology experience, enabling them to perform at their best while supporting a secure, reliable, and efficient IT environment.

The Role

As an IT Support Engineer, you will be the first point of contact for IT-related issues across the business, providing technical support to employees while maintaining and improving our internal technology infrastructure.

You will play a key role in supporting a distributed, global workforce, ensuring devices, systems, applications, and access management processes operate smoothly. This is an excellent opportunity for someone who enjoys solving problems, improving processes, and working in a fast-paced technology environment.

Responsibilities

• Provide first and second-line technical support for hardware, software, networking, and business applications.
• Troubleshoot and resolve employee IT issues across multiple locations and time zones.
• Manage onboarding and offboarding processes, including device provisioning, software setup, and access management.
• Configure, deploy, maintain, and support laptops, mobile devices, and peripheral equipment.
• Administer user accounts, permissions, and identity management systems.
• Support collaboration and productivity platforms, including Google Workspace, Microsoft 365, Slack, Zoom, and other business-critical tools.
• Monitor and maintain IT assets, inventory, and device lifecycle management.
• Assist with security best practices, endpoint management, and compliance initiatives.
• Document processes, troubleshooting guides, and knowledge base articles.
• Escalate complex technical issues where required and work closely with third-party vendors and service providers.
• Identify opportunities to automate, improve, and streamline IT operations and employee support processes.

What We're Looking For

• 2+ years of experience in an IT Support, Service Desk, Helpdesk, or Systems Support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience supporting cloud-based environments such as Google Workspace and/or Microsoft 365.
• Understanding of networking fundamentals, including DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Experience with identity and access management processes.
• Familiarity with endpoint management and device provisioning tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize workload and manage multiple requests simultaneously.
• A proactive mindset with a willingness to take ownership and continuously improve processes.