Client Acquisition Manager

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Requisition Number: 56606

Job Location: Dubai, ARE

Global Grade: Band 7

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 22/06/2026

Posting End Date: 23/06/2026

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Key Responsibilities

Lead the Bank’s Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank Affluent clients.

Strategy

Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Executive Banking Team on full Affluent offering

Also handle client-led requests via marketing campaigns and online pull

Activate NTB clients, set up and educate clients on remote channel usage i.e., Online, Contact Centre, ATM, and hand-over clients to assigned Priority Banking Teams

Business

Acquisition & Sales Management

Utilize available resources including the Affluent proposition, product benefits matching client needs, the Bank’s brand, global network, ad hoc campaigns and specialist support to onboard affluent clients to the Bank

Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for the client’s transactional, savings and investment needs

Execute on-boarding activities across the Bank’s local and international network to acquire Affluent clients

Ensure that onboarded clients match the profile as set out for Affluent clients to ensure sustainable growth of the Affluent portfolio

Ensure new clients have a seamless initial onboarding experience,

Maintain the quality of the portfolio in terms of client qualification.

Risk Management

Ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to. All legal and compliance guidelines provided by the bank are adhered to.

Data confidentiality and secrecy norms of the bank are fully adhered to.

Ensure error free application and documentation, all the documents provided by the customer for completion of the account opening forms and/or loan application forms should be duly checked prior to submission.

Ensure that the sales process prescribed by the bank is fully adhered to.

Ensure full awareness of all policies related to Misselling etc. & comply the same.

Maintain complete and detailed knowledge of all the assigned products.

Be responsive to customer’s needs and practice responsible selling, adhering to appropriate sales and marketing practices.

Maintain accurate and up to date activity records.

Governance

Ensure compliance with global AML & CDD standards

Ensure compliance to internal and external regulations

Ensure ORF / process universe adoption and governance

Work collaboratively with FCC, AML, L&C on Due Diligence and all other processes as needed

Provide input to governance and operational risk to define measures and controls for prevention

Read, understand and comply with all provisions of the Group Code of Conduct.

Zero Tolerance on Fraud and Mis selling

Attend all required Trainings

Regulatory & Business Conduct

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Manage regulatory relationships in relation to the Retail Banking business in the UAE.

Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture