Centre Manager

Designation - Centre Manager

Reporting Manager -Area Manager

Location - Dubai & Abu Dhabi

Key Responsibilities:

Operational Management

·Oversee the day-to-day operations of Centre, ensuring adherence to operational protocols, standards and budgets.

· Maintain the centre’s facilities, ensuring cleanliness, safety, functionality, upkeep & minor maintenance.

·Induct new members; train & manage team, ensuring adequate staffing levels to meet operational needs in coordination with area manager.

· Handle ROTA for all team members in coordination with area manager.

· Support organizing & execution of the various events & camps as planned by the Regional/ Area Manager & Marketing team.

·Promote activities, memberships, or loyalty programs as defined by organization from time to time.

Manage the visual display & merchandising as per company policy.

Customer Experience

· Ensure high-quality customer service by addressing inquiries, concerns, and feedback promptly through telephonic & face to face discussions.

·Continuously improve the centre’s services to enhance the overall experience for customers, aligning with the brand's "magical experience" standards.

Gather and analyse customer feedback to identify areas for improvement and implement necessary changes.

Sales and Performance Targets

· Execute and propose sales strategies to meet or exceed sales targets.

· Monitor and analyse key performance indicators (KPIs), taking necessary actions to ensure targets are met or exceeded.

· Identify opportunities for revenue growth, upselling, and cross-selling services/products.

Manage the centre’s budget effectively, optimizing resources while maintaining profitability

Offer & convert customers to use the centre for birthday parties & execute in coordination with party & events teams.

Team Leadership and Development

· Provide guidance, motivation, and leadership to the team, creating a positive work environment that is in line with TRIBE.

· Conduct regular training sessions to upskill staff and ensure they deliver on brand promises and customer service expectations.

· Conduct performance reviews, set goals, and provide constructive feedback to improve team performance.

Handle the team leave planning, rotation, promotion, initiatives to reduce attrition among other such initiatives.

Community Engagement and Partnerships

· Maintain relationships with local organizations, schools, and communities to drive awareness and participation.

· Interact with the property management teams to augment footfall, push promotions & plan various activities of the centre.

· Organize events, workshops, or collaborations to enhance the centre’s visibility and community engagement.

Partner with various vendors to augment service offerings and experience to customers.

Compliance and Standards

· Ensure implementation of daily, weekly, monthly checklists & procedures & monitor their effectiveness.

· Ensure that all Centre operations comply with all relevant laws, regulations, and organizational policies including health & safety standards.

· Support audits and inspections to identify and address any potential compliance issues and address the recommended actions within defined timelines.

· Face external audits as and when they happen.

· Maintain accurate and up-to-date records of all Centre operations.

Implement and monitor standards to ensure the delivery of the 'magical experience' and other national/ international standards.

Inventory Management & Control

·Manage inventory levels, order supplies, and maintain stock to support operational requirements.

Control the inventory value to optimize the centre expenditures and profitability

Educational qualifications

· Any Undergraduate Course

Relevant certifications in sales in edutainment, entertainment, education, event management, or hospitality management

Relevant experience

· Overall, 8 to 10