Director, Relationship Manager

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Requisition Number: 55929

Job Location: Dubai, ARE

Global Grade: Band 5

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 17/06/2026

Posting End Date: 24/06/2026

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Job Summary

The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.

They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.

Key Responsibilities

Strategy

Relationship Management

Generates target market prospects through a number of innovative and sustainable channels.

Converts target market prospects into clients

Grow customer portfolio size by deepening existing customer relationships

Retain existing high value clients; grow wallet share with the bank through focused relationship management activities

Cross-sell SCB products & services to existing clients

Be the main banker for majority of clients in portfolio

Achieves risk weighted returns on client’s portfolio

Effectively interacts with network and available internal resources to provide solutions which meet client needs

Delivers, monitors and reviews solutions to clients based on client investment profile

Business

Client acquisition

Solicit New to bank and New to product leads from other key business areas

Consultative selling of multiple products to clients based on identified leads

Turn service recovery into sales opportunities

Refer highly satisfied clients to generate sales

Analyse and review potential business to ensure maximum profitability

Collaborate with product specialists to deliver effective client solutions

Operate within Risk and Compliance framework

No reported MIS-selling cases

Generic measures of the role

Progress against a balanced scorecard target

Growth in product cross-holding ratio

Sustained, steady AUM growth

Number of new clients to the bank

Growth in revenue per customer

Customer satisfaction scores

Deliver profitable growth for the team by controlling costs and mitigating operational losses

Deliver positive client performance in line with client investment profiles

Processes

Support the continuous improvement of processes to increase operational efficiency and effectiveness

Support effective management of operational risks across the Business and in compliance with applicable internal policies, external laws and regulations at a global level

Ensure sales management, suitability and onboarding process are applied appropriately

People & Talent

RM resourcing, performance management and recognition within the team

Identify and address top concerns and opportunities for performance within the team

Risk Management

Understand the risk and control environment within area of responsibilities

Ensure adequate and appropriate systems and controls are in compliant with Group and Business Policies and Procedures.

Ensure that risk management matters that are brought to attention are subject to direct remedial action and / or ensure adequate reporting to the relevant risk committees and / or line management

Resolve client queries without further escalation, where possible

Analyse financial requirements customer and match with bank product offerings

Complies with regulations, policies, and guidelines

Highlights,