Senior Manager Digital Services

Established in 2004, Dubai Holding is a global investment company with investments in more than 34 countries and a combined workforce of nearly 45,000 individuals. In line with the vision of Dubai’s leadership and economic diversification strategy, Dubai Holding companies have nurtured sectors, irrevocably transforming Dubai’s socio-economic landscape and positioning Dubai as a diversified, globally integrated economy.

Dubai Holding is committed to the diversification of Dubai’s non-oil economy. Our portfolio, valued at over AED 280+ billion, spans 10 sectors, including real estate, hospitality, leisure & entertainment, ICT, design, education, media, retail, manufacturing & logistics, and science.

For the Good of Tomorrow

Dubai Holding is currently seeking a Senior Manager – Digital Services , reporting to the Director – Infrastructure Operations. The role holder is responsible for the strategy, delivery, and continuous evolution of the organisation's web platform ecosystem, spanning a portfolio of 100+ digital properties, enterprise API integrations, cloud-hosted web applications, and internal business automation solutions.

The role holds end-to-end ownership of web platform operations across the organisation, orchestrating the combined capabilities of internal development teams, strategic third-party vendors, and emerging technologies to deliver secure, performant, and accessible digital experiences at scale.

A core contributor to the group-wide digital strategy and technology roadmap, the role plays an integral role in shaping and executing the direction of the organization's web platform function — ensuring all solutions and initiatives are grounded in sound architectural principles, aligned to security, compliance, and governance requirements, and structured to deliver tangible business value.

Key Accountabilities

• Define and own the organization's web platform architecture strategy, ensuring all digital solutions are scalable, secure, and aligned to business objectives.
• Act as the senior solution architect across all web development initiatives, bridging the gap between business requirements and technical delivery.
• Oversee the full lifecycle management of web platform components, from planning, procurement, and development through to deployment and decommissioning, operating within defined budgets, risk appetites, and compliance frameworks.
• Take executive ownership of the availability, stability, performance, and compliance of all web platform services — including 100+ Web flow-managed digital properties, Azure-hosted web applications, and associated integration services — ensuring they remain fit for purpose and aligned with agreed service levels.
• Drive a proactive performance culture across the function, ensuring continuous monitoring, technical SEO and AEO optimization, analytics configuration, and resolution of platform issues before they impact the business or end-user experience.
• Provide 24/7 senior operational oversight for the digital portfolio, serving as the escalation point for critical incidents and urgent business requests, and applying deep technical expertise to rapidly coordinate resolution and minimize business impact.
• Serve as the organization's senior authority on web security and data protection, owning compliance with information security standards, proactively monitoring for vulnerabilities, and driving the implementation of security improvements across the entire digital portfolio.
• Champion rigorous standards for web accessibility, ensuring all digital properties meet WCAG compliance requirements, and embedding accessibility principles from design inception through to production delivery.
• Own and govern the organization's cookies consent framework across 100+ digital properties, overseeing technical implementation, monitoring ongoing compliance, and managing the strategic relationship with the cook