Business Analyst - Digital Banking (Credit Cards)

Job Summary:

We are looking for a Techno-Functional Business Analyst with strong experience in digital banking platforms and credit card journeys. The ideal candidate will have expertise in gathering business requirements, mapping digital process flows, and working within Agile delivery environments to support credit card onboarding and servicing initiatives.

Key Responsibilities:

• Analyze and document business requirements, user stories, and functional specifications.
• Design and optimize digital process flows for credit card onboarding and servicing journeys.
• Act as a liaison between business stakeholders and technology teams to ensure successful solution delivery.
• Collaborate with cross-functional teams in Agile/Scrum environments.
• Support solution design, system integration, testing, and user acceptance activities.
• Identify process improvement opportunities and recommend digital solutions.
• Ensure business requirements are translated into scalable and efficient technical solutions.

Required Skills & Experience:

• Strong experience as a Business Analyst in digital transformation or banking projects.
• Proven techno-functional BA capability with exposure to system analysis and solution design.
• Hands-on experience with credit card onboarding, issuance, servicing, and customer journey processes.
• Strong understanding of digital process flows and customer-facing systems.
• Experience working in Agile/Scrum delivery environments.
• Excellent stakeholder management, communication, and documentation skills.

Preferred:

• Experience in retail banking or cards domain.
• Familiarity with BPM, workflow tools, APIs, and digital banking platforms.
• Knowledge of Agile tools such as Jira and Confluence.