Senior Account Manager

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: Senior Account Manager

Location: UAE - Dubai

Required Languages: Fluent English and Arabic

Hybrid role - 3 days from office and 2 days remote

What you will do:

Workplace Options have an exciting opportunity for a Senior Account Manager to join our team in EMEA. The primary role of Senior Account Manager is to account manage a portfolio of clients; including business to business, third party and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent Workplace Options. The job holder is expected to retain existing business and generate additional revenue through up-sales and expansions of Workplace Options’ products and services.

Responsibilities:* Providing account management for clients throughout the EMEA region.

• Upselling and consultative cross-selling.
• Close liaison with operations colleagues located in our global service centers.
• Working effectively with WPO account managers in the US, Europe and Asia as part of our Global Account management team generally and in the management of specific global accounts. Working across global time zones when required.
• Developing and implementing account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
• Developing strong pro-active client relationships, understanding customer business requirements and exceeding customer expectations.
• Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.
• Undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client.
• Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
• Developing strong relationships with Workplace Options colleagues in all our territories. Active participation in supporting Workplace Options’ business objectives, projects and initiatives.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:* Bachelor’s Degree in management, business or related field.

• Fluent in English and Arabic
• Previous demonstrated experience in an account management role working in the business to business services sector and or with 3rd party re-sellers.
• Strong understanding of core requirements for an account management role and the ability to implement these.
• Excellent communication, interpersonal and professional presentation skills, (both written & verbal). Frequent online and in-person presentations are required as part of the role.
• Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines.
• Flexibility; creative problem-solving