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Operations Technician

SmartChoice International GCC

DubaiOn-siteFull-Time2w ago

Description

Operations Technician

Dubai | Salary up to AED 20,000

I am working with a global organisation seeking an Operations Technicia n to provide hands-on technical support across live training environments and virtual delivery platforms throughout the META region.

This role will focus on supportin g event technology, AV systems, network infrastructure, and end-user IT servic es to ensure seamless delivery of in-person and online sessions.

Key Responsibilities

  • Support the setup and operation of technology solutions for regional events
  • Configure and troubleshoot network infrastructure including routers, switches, and Wi-Fi equipment.
  • Install and support AV systems including projectors, conferencing platforms (Teams Rooms, Zoom, Webex), microphones and displays.
  • Provide onsite technical support during live training sessions.
  • Deliver 1st and 2nd line IT support across hardware, software, Microsoft 365, and endpoint devices.
  • Support user administration, device configuration, onboarding/offboarding, and asset management.
  • Troubleshoot LAN/WAN, connectivity, DNS, DHCP, and general network issues.
  • Manage incidents, service requests, vendor coordination, and technical documentation.

Requirements

  • Experience supporting IT operations, technical environments, or event technology.
  • Strong troubleshooting skills across hardware, software, networks, and AV systems.
  • Knowledge of Microsoft 365, endpoint management, and identity/access management.
  • Understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
  • Strong communication skills with the ability to support technical and non-technical users.

For this position you must have experience in IT operations, infrastructure support, and event technology.

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