IT Administrator

(A) JOB PURPOSE: الهدف العام من الوظيفة

The IT Administrator is responsible to act as a liaison between technical and non-technical people within the firm.

(B) JOB CONTEXT & ESSENTIAL FUNCTIONS محتويات ومحاور الوظيفة

1. Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.

2. Update network applications as required.

3. Troubleshoot and resolve all problems encountered with hardware and software.

4. Escalate requests to the appropriate party, as needed.

5. Replace or repair defective parts and equipment.

6. Conduct technology training for new users.

7. Provide support to the Technology team.

8. Conduct briefings and demonstrations for users to enhance system productivity.

9. Assist in the development of training coursework and materials.

10. Maintain and expand knowledge base in area of expertise.

11. Attend courses to develop and keep skills and knowledge current.

12. Comply with continuing education requirements.

13. Increase efficiencies, technical ability and interpersonal skills.

14. Perform routine server monitoring and performance benchmarking.

15. Monitor and remove virus, spyware, and other non-authorized software.

16. Complete special projects as requested.

17. Maintain daily backups and/or off-site tape storage.

18. Maintain Network Topology

19. Develop reports on infrastructure and network problems and resolutions for future reference.

20. Monitor the performance of computer systems and networks, and to coordinate computer network access and use.

21. Handle system errors and confer with network users about how to solve existing system problems.

(C) EDUCATION & EXPERIENCES التعليم والخبرات

· Bachelor’s degree in Information Technology, Computer Science, Computer Engineering.

· 3 -5 years’ relevant experience.

(D) JOB PREREQUISITES/ SKILLS متطلبات الوظيفة والمهارات

· Strong customer service and communication skills, both written and oral.

· Excellent organizational skills.

· High ability to prioritize and be attentive to details

· Excellent organizational, analytical, problem-solving and computer skills required.

· A sense of urgency and a commitment to timely completion of projects.

· Attention to detail along with a commitment to quality and confidentiality

Pay: AED7,000.00 per month

Application Question(s):

• Do you have hands-on experience managing IT infrastructure, troubleshooting hardware/software issues, and supporting end users in a corporate environment?
• How many years of experience do you have as an IT Administrator or in a similar role?
• Are you available to join immediately or within 30 days?

Language:

• Arabic (Required)

Work Location: In person