About The Role We are seeking experienced IT Business & Technical Support Specialists to support various operational departments within a leading government entity. The selected candidates will work closely with business users and IT teams to deliver technical solutions, system enhancements, reporting, automation initiatives, and user support services.

Requirements Key Responsibilities

Gather, analyze, and document business requirements
Support application enhancements and system development initiatives
Coordinate with business stakeholders and technical teams to ensure successful project delivery
Develop and maintain dashboards, reports, and data analytics solutions
Support system integration activities and API-related projects
Participate in testing, implementation, and user acceptance activities
Provide technical support, troubleshooting, and issue resolution
Assist in AI, workflow automation, and digital transformation initiatives
Prepare functional and technical documentation
Deliver end-user training and ongoing support

Requirements

Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field
3-8+ years of relevant IT experience
Experience in one or more of the following:

Data Analysis & Reporting
Power BI / Dashboard Development
System Integration & APIs
Application Development
Artificial Intelligence & Automation
Business Analysis
Technical Support & Troubleshooting
Software Testing & Implementation

Strong communication and stakeholder management skills
Ability to translate business requirements into technical solutions
Arabic and English language proficiency is highly preferred
Previous experience within government entities, education institutions, or large operational environments is an advantage

Preferred Skills

Power BI, SQL, Data Analytics
API Integration
Business Analysis & Documentation
AI & Workflow Automation Tools
Software Testing & UAT
Project Coordination

IT Business & Technical Support Specialist

Description

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