Desktop Support Specialist (6-Month Contract)

We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations.

Experience: 4+ years in IT Operations (3+ years in banking preferred)

Availability: Immediate joiners preferred

Requirements As a Desktop Support Specialist, you will:

• Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more
• Troubleshoot and resolve hardware, software, and network issues
• Collaborate with internal teams and vendors to ensure seamless IT operations
• Manage and resolve tickets while adhering to SLAs and maintaining proper documentation
• Contribute to process automation and continuous improvement initiatives

Required Qualifications

• Education:

• Bachelor's degree in IT or equivalent work experience is essential

• Experience:

• 4+ years of IT operations experience in large-scale environments (4000+ users)
• At least 3 years of experience supporting IT operations within the banking sector

• Technical Skills:

• Expertise in end-user technologies, including troubleshooting complex hardware/software issues
• Strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices
• Knowledge of IT service tools and processes to drive operational excellence

• Behavioral Competencies:

• Strong analytical thinking, problem-solving, and customer-oriented mindset
• Ability to work under pressure and manage complex tasks effectively