Banking Operations Processor- Credit Administration

Consultant Operations Processor – Credit Administration

Operational Processes

• Ensure that transactions are processed in line with CRAD Framework & PFDs/SOPs with 100% accuracy.
• Ensure that loan disbursed are as per the disbursement controls in FRS/EFRS
• Ensure accurateness in all internal and external reporting - Other MISs
• Due diligence in executing /preparing of transactions and error rate must be less than 1%.

Operational Compliance

• Ensure all audit issues are addressed in a timely manner
• Ensure that transactions are carried out in line with the ongoing recommendations made by management (Internal Circulars)
• Assist CRAD in achieving satisfactory audit rating.
• Understand and adhere to policy, procedures, and guidelines ongoing basis.
• Compliance with Circulars / CRAD framework/ PFDs.
• Minimal adverse audit observations.

Customer Service

• Meet TAT as per agreed SLA with BUs & timely problem-solving response to ensure BU queries / complaints / reports / queries from GCD/ reduce disruptive transactions .
• Responses to BUs to be in line with queries raised and with 100% accuracy.
• TAT’s adherence will be assessed by CSAT scores.

Initiative Projects

• Ensure proactive lead and participation in UAT/ implementation of all project assigned.
• Assist and implement CRAD project portfolio & process improvement initiatives
• Provide at least 2 process related initiatives which can be implemented in the department to improve the process & the quality of the activities carried out by the unit.
• Provide at least 2 control related initiatives to reduce the errors highlighted during the current QA/INA.
• Implement Automation of reports and tracking mechanism for the manual activities at CRAD

Employee Self

• Develop technical & soft skills of self-attending both with L&D for both internal & external programs assigned by the managers.
• Continuous updation of process / procedures in vogue from time to time & measuring up the training needs in line with the Training Schedule in consultation with supervisor. Ensure completion of all mandatory training within timelines.
• Awareness of the procedure and significance of the tasks assigned through knowledge of CRAD Framework, PFDs and operational related manuals.
• Develop new skills and technique to assist in the assigned tasks and to improve quality of work