IT Support Specialist

We are seeking a proactive and detail-oriented IT Support Specialist to join our technical team. In this role, you will be the first line of defense for all technology-related issues, ensuring our employees have the tools and connectivity they need to stay productive. You will handle everything from hardware deployments to complex software troubleshooting in a fast-paced environment.

Key Responsibilities

• End-User Support: Provide timely technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, or in-person.
• Hardware Management: Install, modify, and repair computer hardware and peripherals. This includes imaging and deploying laptops for new hires and managing a rotating inventory.
• Account Administration: Manage user identities, group memberships, and access permissions within Active Directory and SaaS platforms (e.g., Microsoft 365, Slack, Zoom).
• Network Maintenance: Troubleshoot basic connectivity issues involving Wi-Fi, LAN, VPN, and VoIP phone systems.
• Incident Tracking: Maintain a detailed record of all interactions and resolutions within our ticketing system (e.g., Jira or ServiceNow) to identify recurring trends and improve system reliability.
• Security Compliance: Ensure all workstations meet company security standards, including antivirus updates, disk encryption, and multi-factor authentication (MFA).

Required Qualifications

• Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: 1–3 years of experience in a technical support or help desk role.
• OS Expertise: Deep familiarity with Windows 10/11 and macOS environments.
• Certifications: Preferred certifications include CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate.

Job Type: Full-time

Pay: AED1,000.00 - AED5,000.00 per month