Executive - Field Engineer

Contexte et environnement Internal to the Management

• Within the Business Development department

External to the Management

• With the functional departments of TotalEnergies Marketing Middle East, whose expertise is necessary: Sales, Legal, Customer Service, HSSEQ, etc. ...
• With all TotalEnergies direct & distributor teams

External To The Company

• Suppliers such as labs and other service agencies

Framework for the position's reflections

• Creation of new solutions to problems encountered
• Implement instructions by optimizing processes
• Strict implementation of instructions

Nature of the position's interactions

• The position requires precise communication skills
• The position requires the ability to influence and convince
• The position requires negotiation skills

Activités CUSTOMER VISITS/ SERVICE VISIT/FIELD TRIALS/ INSPECTIONS:

• Drive Technical Services: Engage with customers to understand their needs and propose tailored technical solutions. This involves regular visits to customer sites to maintain strong relationships and ensure customer satisfaction.
• Equipment Inspection: Perform detailed inspections of equipment at key customer sites in industries such as Cement, Steel, and Mining. Provide specialized Lubrilog solutions to address specific challenges in these segments.
• Field Trials: Conduct field trials at various customer locations to demonstrate the effectiveness of premium and new products introduced in the TEMME region. The goal is to offer optimized and cost-effective solutions that enhance customer operations and profitability, following a Total Cost of Ownership (TCO) approach.
• Lube Audits and Value-Added Services: Carry out comprehensive lube audits, borescope inspections, and other value-added services at customer premises. These services help identify potential issues and recommend improvements to enhance equipment reliability and performance.
• Innovate Reliability Solutions: Develop and introduce new reliability solutions that prioritize customer needs. This involves staying updated with the latest industry trends and technologies to offer innovative and effective solutions.

TECHNCIAL QUERIES/TROUBLESHOOTING :

• Product Recommendations: Provide expert product recommendations to both internal and external customers. This includes selecting the right lubricants and greases for specific applications to ensure optimal performance and longevity.
• Customer Support: Respond to customer queries promptly and assist affiliates, distributors, and sales staff with technical and service-related requests. This ensures that all stakeholders have the necessary support to address any issues or concerns.

TECHNICAL TRAININGS:

• Training Plan Development: Develop and execute a comprehensive yearly training plan for customers, distributors, and internal staff. This plan should cover essential topics and skills needed to effectively use and maintain lubricants and greases.
• Meeting Training KPIs: Ensure that the department’s training Key Performance Indicators (KPIs) are met. This involves tracking training progress, gathering feedback, and making necessary adjustments to improve training effectiveness.

TECHNICAL SERVICES:

• Service Offering Expansion: Increase the range of service offerings to industrial segment customers in line with yearly objectives and market requirements. This includes identifying new service opportunities and developing strategies to capitalize on them.
• Revenue Monitoring and Reporting: Monitor the revenue generated from technical services and provide monthly reports on performance. The target is to achieve a revenue growth of +150K AED, demonstrating the value and impact of the services provided.

OPERATIONS

• Technical Queries/Trouble Shooting: Correspondence with customers both internal and external.
• Technical Trainings: Train Internal sales staff, Affiliates, Distributor personnel and Custome