GTB Technology Delivery Manager

Description

JOB PURPOSE

Leads GTB technology delivery & support GTB Tech Lead in the successful implementation of the integrations between GTB Applications, covering cash management, Trade applications, supply chain finance, collections and core banking system (Oracle FLEXCUBE) across Mashreq geographies by acting as the primary interface between the Technology and the assigned business group and the project implementation team.

GTB Technology Delivery Ownership

• Own end to end technology delivery for GTB applications (Payments, Cash Management, Trade Finance, Supply Chain Finance, Collections) as part of the Core Banking (Flexcube) transformation and associated programs.
• Act as the single accountable owner for GTB technology delivery outcomes across geographies, products, and integration landscapes.
• Ensure alignment of GTB delivery roadmap with overall Core Banking program milestones and strategic priorities.

Portfolio & Program Delivery Management

• Govern and oversee, ensuring delivery commitments across multiple streams are met within approved scope, cost, timeline, and quality parameters.
• Review, challenge, and approve delivery plans prepared by Technology Delivery Managers reporting into the role.
• Proactively manage cross domain dependencies, sequencing conflicts, and resource constraints across GTB platforms and core banking integration tracks.
• Maintain delivery transparency through consolidated reporting on status, risks, issues, and mitigation plans to senior technology and program leadership.

People & Delivery Leadership

• Provide directions, and coaching to Technology Delivery Managers.
• Set clear delivery expectations, monitor performance, and drive accountability across reporting teams.
• Ensure optimal capacity planning and skill alignment across GTB technology delivery to meet program and BAU demands.
• Build a strong delivery culture focused on execution discipline, quality, and ownership.

Governance, Risk & Compliance

• Ensure all GTB technology deliveries comply with enterprise architecture, ISG, security, audit, regulatory, and change governance standards.
• Act as the escalation point for delivery risks, major issues, and program deviations, providing clear recommendations for resolution.
• Drive proactive risk identification and mitigation to minimize business disruption during large scale transformations and releases.

Stakeholder & Vendor Management

• Serve as the senior technology interface for GTB Business, Operations, Core Banking program leadership, and external partners.
• Ensure stakeholder expectations are aligned with realistic delivery capacity and agreed operating models.
• Provide oversight of vendor delivery performance, commercial adherence, and contractual commitments across GTB technology engagements.
• Support senior management decision making through impact based recommendations related to delivery trade offs involving scope, timelines, cost, and risk.

Quality, Stability & Transformation Outcomes

• Ensure delivery of stable, scalable, and supportable solutions across GTB platforms in alignment with target architecture and standardized product models.
• Drive reduction in unnecessary customizations and promote reuse and standardization across geographies.
• Ensure readiness for cutover, stabilization, and transition to BAU without disruption post go live risk.

OPERATING ENVIRONMENT, FRAMEWORK AND BOUNDARIES, WORKING RELATIONSHIPS

The GTB Technology Delivery Manager operates within a highly regulated, large scale banking technology environment, leading GTB technology delivery as part of the Core Banking (Oracle FLEXCUBE) transformation and associated strategic programs across Mashreq geographies.

Operating Environment & Framework

• Operates within enterprise wide technology governance, SDLC, change management, release, and deployment frameworks, ensuring full compliance with regulatory, audit, security, a